Dawn Capers
Griffin,GA
Summary
Excited to be embarking on new ventures at Illuminations Realty, LLC, as the Broker in Charge, with the support of a proven track record in real estate. I've excelled in business growth and real estate knowledge while fostering robust client relationships and driving compliance adherence. My strategic approach to marketing, client education and exceptional relationship management skills have significantly contributed to my professional achievements, positioning me as a dynamic and results-oriented professional.
Overview
26
26
years of professional experience
Work History
Broker
Illuminations Realty, LLC
01.2024 - Current
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
- Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Participated in ongoing professional development opportunities, staying current on industry advancements and enhancing skills to better serve clients.
Associate Broker
ExpRealty
06.2023 - 01.2024
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Collaborated closely with other brokers, creating a productive work environment that fostered teamwork and shared knowledge.
- Expanded referral network by attending industry events, building professional relationships with fellow brokers and agents, leading to increased business opportunities.
- Proofed documents for grammar errors and to check accuracy of details.
- Developed strong relationships with clients through regular communication, understanding their needs, and offering suitable solutions.
- Prepared contracts and related documentation according to strict standards.
- Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
- Advocated for client needs and obtained desired considerations for sales and purchases.
- Completed training programs to remain updated and further develop proficiency of important industry information.
On Site Sales Agent
Adams Homes AEC, LLC
01.2020 - 04.2023
- Developed new home construction spec plan packets; including all home options and building details with blue prints and color selections for interior and exterior options.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Worked closely with cross-functional teams such as operations, finance, and logistics to ensure smooth order fulfillment processes for customers.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Collaborated with marketing team to develop targeted promotional materials for specific industries.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Educate purchasers regarding available options and color selections for their new home build as well as lot details for build sites.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Handled administrative aspects of sales by completing customer contracts and educating on the building process.
Realtor
Better Homes And Gardens Real Estate Metro Brokers
06.2017 - 01.2020
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Wrote contracts to outline sales and purchases of properties.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Compared recently sold area properties to determine competitive market prices.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Expanded client base through effective prospecting techniques and referrals from satisfied customers.
RN
Various Medical Care Providers
10.1998 - 12.2015
- Gambro Dialysis: Barnwell, SC and Decatur, GA; Provided hemodialysis nursing care to patients in renal failure, shared charge nurse duties. Oct 1998-Jan 2001.
- Atlanta Medical Center/Rockdale Medical Center/Grady Memorial Hospital: Atlanta, GA; Provided skilled nursing care for patients on telemetry/cardiac care. Provided skilled nursing care for laboring mothers and surgical care for surgical deliveries as well as immediate post delivery care for newborn infants as well as postpartum care. Provided childbirth education to expectant parents. Jan 2001-Aug 2008.
- Emory University Hospital Midtown: Atlanta, GA; Staff Nursing Supervisor for The Emory Clinic OB/GYN office. Provided skilled nursing care and education for expectant mothers while assisting 5 physicians in providing OB/GYN care and overseeing a staff of 9 personnel including 2 registered nurses, 4 medical technicians and 3 front desk clerks. Aug 2008-Oct 2009.
- Telephone Ob Case Manager: Marietta, GA; Provided obstetric case management, education and crisis management services for expectant and immediate postpartum mothers. Oct 2009-April 2010.
- Compassionate Care Hospice/Providence Hospice: Atlanta, GA; Provided skilled nursing care, education and emotional support for terminally ill patients and their families. May 2010-Sept 2012. Hospice Advantage: Fayetteville, GA; May 2015-Dec 2015.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Education
No Degree - Real Estate Broker Training
TAP Training & Learning Academy
Fayetteville, GA06.2023
No Degree - Real Estate Training
Better Homes And Gardens Real Estate Metro Brokers
Fayetteville, GA06.2017
Associate of Science - Nursing
University of South Carolina - Aiken
Aiken, SC06.1997
Skills
- Business Growth
- Real estate knowledge
- Compliance requirements
- Workplace training
- Business relationship building
- Relationship Management
- Compliance adherence
- Marketing Strategies
Affiliations
- Metro South Board of Realtors
- Alpha Kappa Alpha Sorority Inc. - Silver Soror (25+yrs)
Timeline
Broker
Illuminations Realty, LLC
01.2024 - Current
Associate Broker
ExpRealty
06.2023 - 01.2024
On Site Sales Agent
Adams Homes AEC, LLC
01.2020 - 04.2023
Realtor
Better Homes And Gardens Real Estate Metro Brokers
06.2017 - 01.2020
RN
Various Medical Care Providers
10.1998 - 12.2015
No Degree - Real Estate Broker Training
TAP Training & Learning Academy
No Degree - Real Estate Training
Better Homes And Gardens Real Estate Metro Brokers
Associate of Science - Nursing
University of South Carolina - Aiken
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