Dawn Cerbone
Punta Gorda,FL
Summary
High performing healthcare leader with a track record of more than 20 years of enhancing operational efficiency and driving revenue growth at Vireli LLC and REVA. Specializes in strategic planning and team leadership, adept at problem-solving and staff development. Successfully expanded markets and improved business processes, achieving significant financial and performance milestones.
Overview
34
34
years of professional experience
Work History
Manager
Vireli LLC
02.2012 - Current
- Full responsibility of daily operations to ensure adherence to federal and state regulations.
- Maximized performance by 20% by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Decreased costs by 23% to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Improved safety procedures to create safe working conditions for patients.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or industry disruptions during COVID and other external factors.
Senior Vice President
REVA
01.1990 - 01.2012
- Overall responsibility for development of short and long-term startegic plans that are positioned in alignment with organization goals.
- Development of 4 patient excellence programs to ensure alignment and compliance with HIPPA and other regulatory entities.
- Identified opportunities to improve healthcare business process flows and productivity by implementation of project management tools.
- Maintained consistent growth in revenue, contribution margin, operating profit, and EBITDA.
- Led global expansion efforts by entering 10 new markets with tailored product offerings suited to local preferences.
- Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges such as COVID and other industry barriers,.
- Developed measurement tools, dashboards, and reports to track metrics on adoption and effectiveness of initiatives.
- Attracted top industry talent by developing competitive compensation packages and promoting market position.
- Optimized budgeting processes for greater transparency and control over financial resources, resulting in more informed decision-making.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Revamped sales strategies to increase customer acquisition rates by 34% while maintaining strong profit margins.
Education
Bachelor of Science - Aeronautical Science
Bachelor of Science
Fort Lauderdale06.1987
Skills
- Team Leadership
- Project Management
- Strategic Planning
- Operations Management
- Business Development
- Performance Management
- Financial Management
- Marketing
- Sales management
- Brand Management
- Business Planning
- Problem-Solving
- Staff Training and Development
Timeline
Manager
Vireli LLC
02.2012 - Current
Senior Vice President
REVA
01.1990 - 01.2012
Bachelor of Science - Aeronautical Science
Bachelor of Science