Dawn Clark
Wellsville,NY
Summary
Motivated Patient Service Representative with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
16
16
years of professional experience
Work History
Patient Service Representative
Universal Primary Care
Olean, NY
09.2014 - Current
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Reviewed patient accounts for accuracy on a regular basis.
- Obtained proper authorization and identification to release confidential medical records.
Medical Records Clerk
Cuba Memorial Hospital
Cuba, NY
11.2007 - 09.2014
- Processed incoming medical records requests.
- Entered data into electronic health record systems.
- Scanned paper records into digital format.
- Reviewed patient charts for accuracy and completeness.
Education
Associate of Arts - Health Information Management
05.2005
Diploma - Medical Billing And Coding
Skills
- Client Relations
- HIPAA Compliance
- Work Well Independently
- HIPAA Regulations
- Written and Verbal Communication
- Insurance Eligibility
- Data Entry
- Medical Records Management
- Payment Collection
- Records Management
- Customer Service
- Document Scanning
- New Patient Chart Preparation
References
References available upon request.
Timeline
Patient Service Representative - Universal Primary Care
09.2014 - Current
Medical Records Clerk - Cuba Memorial Hospital
11.2007 - 09.2014
Olean Business Institute - Associate of Arts, Health Information Management
Bryant & Stratton College - Diploma , Medical Billing And Coding
Similar Profiles
Shawna TrudeauShawna Trudeau
Family Nurse Practitioner at Universal Primary CareFamily Nurse Practitioner at Universal Primary Care
Mary ThrondsonMary Throndson
Psychiatric Mental Health Nurse Practitioner at Primary Care Providers for a Healthy Feliciana/RKM Primary CarePsychiatric Mental Health Nurse Practitioner at Primary Care Providers for a Healthy Feliciana/RKM Primary Care
Andrea M. GonzalezAndrea M. Gonzalez
Secretary’s Assistant at Primary Preventive And Primary Care MedicalSecretary’s Assistant at Primary Preventive And Primary Care Medical
Dana PERRYDana PERRY
Sales Coordinator at JDog BrandsSales Coordinator at JDog Brands
Christine MuskaChristine Muska
Teacher's Aide at Wellsville Central SchoolTeacher's Aide at Wellsville Central School