Nhi Tran
Customer Service Representative
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
My Care Plastic Surgery
03.2020 - Current
- Answered incoming calls, scheduled appointments and filed medical records.
- Engaged with patients to provide critical information.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Sales Assistant Manager
Pandora
12.2016 - 05.2018
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
Sales Representative
Zara
01.2015 - 12.2016
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Bachelor of Science - Hospitality Administration And Management
University of Houston
Houston, TX 05.2001 -
Skills
- Client Relations
- Business Development
- Document and Records Management
- Administrative and Office Support
- English/ Vietnamese Fluency
- Interpersonal Communication
Accomplishments
- Career Fair Volunteer, University of Houston
- UH Dean' List, University of Houston
- Accumulated GPA: 3.98
Timeline
Patient Service Representative
My Care Plastic Surgery
03.2020 - Current
Sales Assistant Manager
Pandora
12.2016 - 05.2018
Sales Representative
Zara
01.2015 - 12.2016
Bachelor of Science - Hospitality Administration And Management
University of Houston
05.2001 -
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