Dawn Clark
Lake Placid
Summary
Dedicated administrative professional with over 20 years of experience in office management. Skilled in developing efficient workflows, training staff, and handling customer inquiries. Committed to fostering a positive work environment and enhancing client satisfaction.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Citrus Animal Clinic
Lake Placid
10.2005 - Current
- Assisted in training new administrative staff, enhancing onboarding efficiency.
- Managed incoming correspondence, promptly directing inquiries to relevant personnel.
- Developed and implemented office procedures to improve operational efficiency.
- Answered phone calls and emails to ensure effective business correspondence.
- Organized filing systems for physical documents, maintaining accuracy and confidentiality.
- Handled confidential documents according to established protocols for security.
- Coordinated mailings, including sorting and preparing packages for shipping.
- Reviewed accuracy of billing statements before sending out invoices to clients.
- Prepared invoices, billing statements and accounts receivable reports.
- Explained billing statements to customers and processed payment transactions accurately.
- Facilitated payment processes for approved invoices from vendors.
Education
High School Diploma -
Lake Placid High School
Lake Placid, FL05-2000
Some College (No Degree) - Some College
South Florida State College
Avon ParkSkills
- Office management
- Data entry
- Customer support
- Invoice processing
- Record keeping
- Communication skills
- Problem solving
- Time management
- Training coordination
- Attention to detail
- Organizational skills
- Dependable and responsible
- Friendly, positive attitude
Timeline
Administrative Assistant
Citrus Animal Clinic
10.2005 - Current
High School Diploma -
Lake Placid High School
Some College (No Degree) - Some College
South Florida State College