DAWN DAUSE
Spokane,WA
Summary
Highly skilled and experienced professional with over20 years of retail and customer service experience. Superb communicator, with excellent leadership skills. Adept at analyzing data to achieve objectives and improve performance.
Overview
36
36
years of professional experience
Work History
Floral Department Manager
Safeway
Spokane, Washington
02.2020 - Current
- Developed and implemented floral department standards for customer service, product selection and display.
- Organized daily operations of the floral department including staffing, ordering supplies and managing inventory.
- Monitored sales performance to identify opportunities for increasing revenue.
Manager of Operations Produce
Harris Teeter Inc
Hampstead , NC
08.2012 - 11.2019
- Managed staff and operations to ensure proper handling of food and beverages to uphold proper health standards
- Developed and maintained relationships with vendors to ensure timely delivery of products and services
- Provided excellent customer service to ensure satisfaction and repeat business
- Trained staff on operating procedures and company policies to ensure compliance with safety and security standards
Assistant Manager
Pro Desk
Oxford, AL
06.2009 - 05.2012
- Assisted customers with product selection and purchases
- Trained staff on sales techniques and customer service procedures
- Managed inventory and placed orders to ensure product availability
- Provided excellent customer service to ensure satisfaction and repeat business
High School Teacher
Richland school district Columbia, South Carolina,
Columbia, South Carolina
08.2005 - 06.2009
- Developed and implemented lesson plans to meet the needs of a diverse student population.
- Created and maintained an environment conducive to learning and promoting excellent student behavior.
- Collaborated with other teachers, support staff, administrators, and parents in order to ensure successful outcomes for students.
- Provided individualized instruction to struggling students through small group activities.
- Conducted parent-teacher conferences when needed to discuss student progress or issues concerning school policies.
Assistant Manager
Albertson's
Lakewood, Washington
05.1989 - 04.1998
- Managed a team of employees to achieve sales goals and provide excellent customer service
- Developed and implemented training programs to improve employee performance
- Conducted performance evaluations and provided feedback to employees
- Managed inventory and placed orders to ensure product availability
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Served as a liaison between staff members and senior management personnel.
Education
Bachelor of Arts - Interdisciplinary Arts and Sciences
University of Washington
Seattle, WA01.2004
Skills
- ServSafe Certification
- Customer Service
- Inventory Management
- Ordering
- Report Management
- Patient greeting
- Quality assurance
- Business process optimization
Timeline
Floral Department Manager
Safeway
02.2020 - Current
Manager of Operations Produce
Harris Teeter Inc
08.2012 - 11.2019
Assistant Manager
Pro Desk
06.2009 - 05.2012
High School Teacher
Richland school district Columbia, South Carolina,
08.2005 - 06.2009
Assistant Manager
Albertson's
05.1989 - 04.1998
Bachelor of Arts - Interdisciplinary Arts and Sciences
University of Washington
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