Dovile Leseviciute
Restaurant Manager
Fountain,CO
Summary
Dynamic Kitchen Department and Shift Manager with extensive experience at KT Napier LLC, excelling in cost control and waste reduction. Proven track record in team management and customer service, enhancing satisfaction through effective training and adherence to sanitation standards, while supervising a diverse team of over 20 restaurant crew members and fostering a productive and compliant kitchen environment.
Known for optimizing processes and ensuring high standards of food quality and safety. Strong focus on team collaboration, adaptability, and achieving results. Skilled in inventory management, staff training, problem-solving and maintaining compliance with health regulations. Dependable leader who excels in dynamic environments.
Overview
13
13
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Kitchen Department Manager/Shift Manager
KT NAPIER LLC DBA McDONALD'S
10.2018 - 12.2025
- Balanced staffing needs with budget constraints, effectively managing labor costs without compromising service quality.
- Managed inventory effectively, reducing waste and optimizing budget allocation for food supplies.
- Maintained compliance with local health regulations through diligent adherence to sanitation procedures.
- Enhanced overall customer satisfaction by maintaining high-quality food and presentation standards.
- Implemented rigorous safety protocols, ensuring a clean and hazard-free work environment for all employees.
- Ensured timely food preparation while adhering to strict quality control guidelines, resulting in consistently positive guest feedback.
- Developed strong team cohesion by fostering open communication and providing constructive feedback to staff members.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Checked and tested foods to verify quality and temperature.
- Streamlined kitchen operations by delegating tasks efficiently among team members, maximizing productivity levels.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Promoted a positive work environment through open communication and constructive feedback.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Excelled in every store position and regularly backed up front-line staff.
- Kept employees operating productively and working on task to meet business and customer needs.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Was responsible for teaching and training managers within two restaurants.
- Excellent in running all shifts - opening, closing, mid and overnight.
Grill and Production Manager/Kitchen Manager
Keller Enterprises of Colorado Springs Inc
08.2013 - 10.2018
- Resolved issues quickly to maintain productivity goals.
- Evaluated employee performance and provided feedback and training as needed.
- Taught Production Leadership Excellence (PLX) classes.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Conducted regular training sessions on food safety and allergen awareness, enhancing staff knowledge and customer trust.
- Reduced food waste significantly, carefully managing inventory and implementing sustainability practices.
- Maintained meticulous records of health inspections, consistently achieving high scores.
- Resolved conflicts within kitchen team promptly, maintaining positive and productive work environment.
- Improved customer satisfaction with timely and accurate food delivery.
- Developed and maintained high standard of kitchen hygiene, ensuring compliance with health and safety regulations.
- Maximized quality assurance by completing frequent line checks.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Checked and tested foods to verify quality and temperature.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Responsible for Food Safety and monthly grill recovery.
Crew Member/Prep Worker
Keller Enterprises of Colorado Springs Inc
04.2013 - 08.2013
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Assisted with inventory management, reducing waste and minimizing costs for the restaurant.
- Maintained strict adherence to food safety guidelines, preventing cross-contamination and potential health risks.
- Enhanced food quality by ensuring proper storage techniques and maintaining cleanliness in prep areas.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Guaranteed customer satisfaction by quickly delivering orders.
- Followed food safety practices and sanitation guidelines.
- Stocked and rotated food items according to expiration dates.
- Monitored food temperature, discarding items not stored correctly.
- Assisted in setting up and breaking down kitchen stations.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
Education
Bachelor of Arts - Art History And Theory
Vilniaus Academy of Fine Arts
Vilnius, Lithuania 05.2001 -
Skills
Sanitation standards and Health code compliance
Cost control, waste reduction
Kitchen and team management
Food preparation, presentation and safety
Customer service, order accuracy
New employee recruitment, staff coaching and management
Inventory control
Shift coverage
Flexible schedule
Multitasking and organization, problem solving
ServSafe certification
Shift Leadership certification
Certification
ServSafe certification
Timeline
ServSafe certification
06-2024
Kitchen Department Manager/Shift Manager
KT NAPIER LLC DBA McDONALD'S
10.2018 - 12.2025
Shift Leadership (LTC) certification
06-2018
Grill and Production Manager/Kitchen Manager
Keller Enterprises of Colorado Springs Inc
08.2013 - 10.2018
Crew Member/Prep Worker
Keller Enterprises of Colorado Springs Inc
04.2013 - 08.2013
Bachelor of Arts - Art History And Theory
Vilniaus Academy of Fine Arts
05.2001 -