Dawn Farr
Pahrump
Summary
Dynamic retail professional with extensive experience at Walgreens, excelling in employee training and customer service. Proven track record in optimizing operations and enhancing team performance. Skilled in cash handling and employee scheduling, fostering a collaborative environment that drives sales and improves customer satisfaction. Committed to achieving operational excellence and team motivation.
Knowledgeable Retail Manager with proven track record in leading shifts and managing team dynamics. Successfully coordinated daily operations and ensured smooth transitions between shifts. Demonstrated strong leadership and problem-solving skills to maintain high productivity and morale.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Shift Lead
Walgreens
Pahrump, NV
05.2025 - Current
- Supervised daily operations during shifts, ensuring compliance with company policies and procedures.
- Trained new team members on customer service standards and operational efficiency.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Assisted in resolving customer complaints, enhancing overall satisfaction and loyalty.
- Implemented promotional displays, effectively driving product visibility and sales initiatives.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Assistant Manager of Operations
Kohls Department Store
Grand Island, NE
10.2022 - 01.2025
- Streamlined daily operations to enhance customer satisfaction and store efficiency.
- Collaborated with department managers to optimize inventory management and reduce stock discrepancies.
- Trained and mentored new staff on operational procedures and company policies.
- Analyzed sales data to identify trends and inform merchandising strategies.
- Led cross-functional teams in executing operational projects aimed at enhancing store performance.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Pharmacy Technician
MidWest Pharmacy
Grand Island, NE
04.2022 - 08.2023
- Compounded and dispensed medications, ensuring accuracy in dosages and labeling.
- Managed inventory levels, coordinated with suppliers to optimize stock availability.
- Assisted pharmacists in patient consultations, providing medication information and support.
- Maintained compliance with pharmacy regulations and safety protocols during operations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
General Manager
Wendy's
05.2021 - 04.2022
- Led daily operations to enhance service quality and efficiency.
- Implemented training programs for staff, improving team performance.
- Developed strategic initiatives to increase customer satisfaction scores.
- Analyzed sales data to optimize inventory management and reduce waste.
- Oversaw budget management, ensuring cost control across all departments.
- Fostered a positive work environment through effective team communication.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Manager/Coach
Walmart
Sidney, NE
10.2018 - 11.2020
- Led team in achieving operational efficiency through effective scheduling and resource allocation.
- Facilitated communication between departments to improve workflow and information sharing.
- Trained and mentored new staff, fostering a collaborative team environment.
- Developed and enforced store policies to enhance compliance with safety standards and corporate regulations.
- Coordinated employee schedules to ensure adequate coverage during peak hours, improving service efficiency.
- Collaborated with department managers to streamline processes, resulting in improved operational efficiency across the store.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Support Manager
Walmart
10.2015 - 10.2018
- Analyzed customer feedback to identify trends and recommend service improvements.
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Coached employees through day-to-day work and complex problems.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Optimized staffing schedules to ensure coverage during peak times, maintaining high service levels.
- Enhanced team productivity by implementing effective project management tools and techniques.
- Fostered positive team culture, encouraging open communication and collaboration among team members.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed and implemented process improvements to enhance operational efficiency.
- Managed and motivated employees to be productive and engaged in work.
Education
GED -
McCook High School
McCook, NEAssociate of Arts -
McCook Community College
McCookSkills
- Employee training
- Retail operations
- Staff management
- Cash handling
- Customer service and engagement
- Employee scheduling
- Opening and closing procedures
- Team motivation
- POS system operation
Timeline
Shift Lead
Walgreens
05.2025 - Current
Assistant Manager of Operations
Kohls Department Store
10.2022 - 01.2025
Pharmacy Technician
MidWest Pharmacy
04.2022 - 08.2023
General Manager
Wendy's
05.2021 - 04.2022
Assistant Manager/Coach
Walmart
10.2018 - 11.2020
Support Manager
Walmart
10.2015 - 10.2018
GED -
McCook High School
Associate of Arts -
McCook Community College