Dawn Friedman
Drexel Hill,PA
Summary
Versatile hospitality professional with a successful background at Marriott Corporation, excelling in customer relationship management and enhancing sales training initiatives. Celebrated for strong communication abilities and a detail-oriented strategy, strengthening client partnerships and accelerating revenue growth in challenging market landscapes.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Barista
Valley Forge Flowers
Wayne, PA
04.2022 - Current
- Sustain clean and organized workspace to enhance productivity and safety.
- Cultivate repeat business through exceptional customer service and rapport-building with patrons.
- Optimize order processing by ensuring precise cash handling and effective utilization of the point-of-sale system.
- Mentor new team members using positive reinforcement and respectful coaching techniques.
- Facilitate inventory management to uphold optimal stock levels and minimize waste.
Senior Account Executive, Philadelphia Marriott Market Sales Team
MARRIOTT CORPORATION
01.2007 - 12.2009
- Managed 13 global Marriott accounts for four key Philadelphia Marriott hotels.
- Conducted sales calls to drive revenue growth and expand client base.
- Attended client trade shows at buying offices and travel agencies to enhance brand visibility.
- Generated $500,000 each year through strategic business development
- Surpassed annual goal by 103% in 2007 and exceeded annual goal by 118% in 2008.
- Oversaw management of over $7 million in annual revenue and 50,000 total room nights.
Director, Business Travel
DOUBLETREE HOTEL
Philadelphia, PA
01.2004 - 01.2007
- Established competitive rates for national, local, and consortia accounts.
- Oversaw room inventory blackout dates and rate levels for hotel's premier accounts.
- Surpassed annual sales targets: 116% (2004); 128% (2005); 111% (2006).
- Accounted for over $7MM in annual revenue.
Education
Bachelor of Arts - Political Science
Denison University
Granville, OH01-1992
Internship Management Program -
Walt Disney World College
Orlando, FL01-1991
Skills
- Customer relationship management
- Hospitality service expertise
- Effective communication
- Multitasking and organization
- Detail-oriented
- Time management
- Cross-department collaboration
- Sales Training and Planning
- Conflict Resolution
- Team Player
Certification
- Health and Safety for Food Handlers Certification – ServSafe
- Trained in SALESFORCE Account Management Systems
- Certified Hospitality Sales Personnel
- Marriott Account and Customer Sales Training
Volunteer Experience
- Living Waters for the World, Mission Trip to Kihihi, Uganda, 08/2022
- Hawes Avenue UMC Soup Kitchen, Lead Volunteer, 2019-Present
- Drexel Park Homeowners Association, Hospitality Chairperson, 2020-2023
- Conshohocken United Methodist Church, Leadership Council, 2020-Present, Sunday School Teacher, 2014-2024, Lay Person 2026
- Philadelphia Business Travel Association, Board positions held, 2004-2010
Timeline
Barista
Valley Forge Flowers
04.2022 - Current
Senior Account Executive, Philadelphia Marriott Market Sales Team
MARRIOTT CORPORATION
01.2007 - 12.2009
Director, Business Travel
DOUBLETREE HOTEL
01.2004 - 01.2007
Bachelor of Arts - Political Science
Denison University
Internship Management Program -
Walt Disney World College