Dawn Fuentes
Sneads Ferry,NC
Summary
Dynamic professional with a proven track record at Ward Realty Corporation, excelling in customer service and office administration. Adept at enhancing client satisfaction through personalized property recommendations and efficient reservation management. Strong organizational skills and proficiency in Microsoft Word contributed to improved operational efficiency and increased customer retention rates.
Overview
28
28
years of professional experience
Work History
Vacation Specialist
Ward Realty Corporation
03.2022 - Current
- Coordinated vacation rental bookings, ensuring accurate reservation details and customer satisfaction.
- Assisted clients in selecting properties, providing personalized recommendations based on preferences and budgets.
- Managed guest inquiries through phone and email, delivering timely responses to enhance client experience.
- Collaborated with property owners to update listings, maintaining accurate and appealing property descriptions.
- Handled administrative tasks such as processing payments and confirming reservations efficiently.
- Resolved customer complaints or issues promptly while maintaining a professional demeanor, leading to increased customer retention rates.
Administrative Assistant to the Director
Evans Area Chamber of Commerce
01.2017 - 01.2022
- Managed scheduling and calendar for Director, ensuring optimal time allocation and prioritization of tasks.
- Coordinated communications between departments, facilitating information flow and enhancing collaboration.
- Developed and maintained filing systems, improving document retrieval efficiency by organizing data systematically.
- Assisted in preparing reports and presentations, ensuring accuracy and clarity of information presented to stakeholders.
- Organized meetings and events, handling logistics to ensure seamless execution of activities aligned with organizational goals.
- Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
Residential Management Associate
Evergreen Property Management, Inc
01.2015 - 01.2022
- Led property management initiatives to enhance tenant satisfaction and retention rates.
- Streamlined operational processes, resulting in improved efficiency across multiple properties.
- Mentored junior staff on best practices in property management and customer service excellence.
- Analyzed market trends to inform strategic decisions for property acquisitions and pricing strategies.
- Coordinated with maintenance teams to ensure timely resolution of tenant issues and service requests.
Program Manager of Non-residential Services
ResCare Community Advantage
06.1997 - 05.2015
- Developed and implemented strategic program plans to enhance service delivery and client satisfaction.
- Led cross-functional teams in executing community-based initiatives aligned with organizational goals.
- Mentored staff in best practices for program management, fostering a culture of continuous improvement.
- Streamlined operational processes to increase efficiency and optimize resource allocation across programs.
- Conducted training sessions for staff on compliance standards and effective program execution strategies.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
Education
Bachelor Of Science - Human Rehabilitation Services
University of Northern Colorado
Greeley, CO05.1999
Skills
- Customer service
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- File organization
- Customer and client relations
- Filing
Timeline
Vacation Specialist
Ward Realty Corporation
03.2022 - Current
Administrative Assistant to the Director
Evans Area Chamber of Commerce
01.2017 - 01.2022
Residential Management Associate
Evergreen Property Management, Inc
01.2015 - 01.2022
Program Manager of Non-residential Services
ResCare Community Advantage
06.1997 - 05.2015
Bachelor Of Science - Human Rehabilitation Services
University of Northern Colorado
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