Overview
Work History
Education
Skills
Timeline
Generic

Dawn Fundell

Sussex,NJ

Overview

22
22
years of professional experience

Work History

Office Manager/Customer Service Manager

Prime Lube
Carteret, New Jersey
02.2003 - 10.2024
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Provided administrative support to management team including preparing reports and presentations.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Provided training to new hires on office policies and procedures.
  • Used judgment and initiative in handling confidential matters and requests.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Developed policies and procedures related to customer service operations.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.

Education

Associate of Applied Science -

Berkeley College
Little Falls, NJ
12-1988

Skills

  • Office Management
  • Administrative Support
  • Employee Supervision
  • Customer Service
  • Scheduling
  • Customer Relations

Timeline

Office Manager/Customer Service Manager

Prime Lube
02.2003 - 10.2024

Associate of Applied Science -

Berkeley College
Dawn Fundell