Dawn Fundell
Sussex,NJ
Overview
22
22
years of professional experience
Work History
Office Manager/Customer Service Manager
Prime Lube
Carteret, New Jersey
02.2003 - 10.2024
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Provided training to new hires on office policies and procedures.
- Used judgment and initiative in handling confidential matters and requests.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed policies and procedures related to customer service operations.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
Education
Associate of Applied Science -
Berkeley College
Little Falls, NJ12-1988
Skills
- Office Management
- Administrative Support
- Employee Supervision
- Customer Service
- Scheduling
- Customer Relations
Timeline
Office Manager/Customer Service Manager
Prime Lube
02.2003 - 10.2024
Associate of Applied Science -
Berkeley College