Dawn Gallegos
Ogden
Summary
Customer Service Representative bringing top -notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Technician
MedVet
Sunset, UT
06.2021 - 05.2024
- Facilitated coordination of patient care with emergency room doctors and technicians.
- Managed patient triage processes upon hospital arrival.
- Prioritized and facilitated immediate care for critical patients.
- Managed incoming phone calls and efficiently directed inquiries to appropriate departments.
- Facilitated creation and review of estimates in collaboration with clients.
- Facilitated collection of deposits to ensure timely financial transactions.
- Executed blood work procedures to ensure accurate diagnostic results.
- Facilitated patient restraint during blood draws, treatments, and diagnostic imaging procedures.
- Managed stocking of emergency room treatment area to ensure availability of essential supplies.
- Monitored and recorded vital signs for all patients to ensure accurate health assessments.
Scheduling Supervisor
Utah Hematology Oncology
South Ogden, UT
01.2012 - 05.2021
- Executed strategic problem-solving initiatives to enhance operational efficiency.
- Assisted in assigning tasks to team members to promote efficient workflow. Supported project completion by coordinating team efforts and resources. Contributed to team success by facilitating communication among members.
- Optimized scheduling and prioritization of tasks to enhance productivity.
- Facilitated comprehensive training programs for staff development.
- Oversaw staff scheduling to ensure optimal workforce coverage.
- Developed and coordinated chemotherapy treatment schedules for patients.
- Managed coordination of physician schedules to optimize patient care delivery.
- Facilitated coordination of all referral processes to enhance client engagement.
- Assisted in organizing and maintaining medical records for efficient retrieval. Supported healthcare teams by ensuring accurate documentation of patient information. Contributed to the management of patient data to enhance service delivery.
Education
GED -
Two Rivers
Ogden, UT01.2025
CUST
Authorized to work in the US for any employer
Timeline
Customer Service Technician
MedVet
06.2021 - 05.2024
Scheduling Supervisor
Utah Hematology Oncology
01.2012 - 05.2021
GED -
Two Rivers