Dawn Hawkinson
Justice ,IL
Summary
Dynamic leader with a proven track record at Pandora Jewelry-Sandra Holdings, adept in multi-unit management and strategic planning. Excelled in boosting employee morale and fostering team development, while enhancing customer relations and operational standards. Skilled in leadership and sales management, consistently achieving goals through effective action plans and interpersonal communication.
Overview
16
16
years of professional experience
Work History
District Manager
Pandora Jewelry- Sandra Holdings
03.2020 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
Store Manager
Pandora Jewelry-Sandra Holdings
08.2018 - 03.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Picture People
02.2009 - 08.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Education
High School Diploma -
Argo Community High School
Summit, IL05-2004
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Goal setting and performance metrics
- Operations management
- Sales management
- Customer relations
- Team development
- Multi-unit management
- Action plans
- Interpersonal communication
Timeline
District Manager
Pandora Jewelry- Sandra Holdings
03.2020 - Current
Store Manager
Pandora Jewelry-Sandra Holdings
08.2018 - 03.2020
Store Manager
Picture People
02.2009 - 08.2018
High School Diploma -
Argo Community High School
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