Dawn Holmberg
Zirconia,NC
Summary
Knowledgeable and efficient professional with extensive experience in customer service and data analysis..
Overview
9
9
years of professional experience
1
1
Certification
Work History
Income Maintenance Caseworker II
Buncombe County Health And Human Services
Asheville, NC
07.2023 - 01.2024
- Gathered information via telephone, mail or in person from clients applying for assistance.
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Developed individual plans for self-sufficiency.
- Determined if applicants met eligibility for public assistance programs.
- Assisted clients with completion of applications and paperwork.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Loan Underwriter Auto and Consumer
Home Credit Corp. Inc.
Hendersonville, NC
12.2020 - 07.2023
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Compiled closing packages for drafting and presentation accuracy.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Demonstrate knowledge of branch products, loans and line of credit.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines.
Assistant Branch Manager
Home Credit Corp. Inc
Hendersonville, NC
07.2018 - 07.2023
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Train and developed new team members in alignment with branch service standards and objectives.
- Assist in managing branch size of $2.6million in outstanding.
Food Service Team Member
Henderson County Public Schools
Hendersonville, NC
01.2017 - 09.2018
- Kept POS accurate through correct billing, payment processing and cash management practices.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed summer feed program. Tracking and facilitating free and reduced meals.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Customer Service Representative
Home Credit Corp. Inc.
Hendersonville, NC
05.2015 - 12.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly.
- Responded to customer requests for products, services and company information.
- Handled daily credit, ACH and cash transactions for customer account.
- Reconciled cash drawer at the end of each shift , accounting for errors and resolving discrepancies.
Education
Business Administration
Attended Asheville Buncombe Technical
Asheville, NCSkills
- Document Verification
- Financial History Reviews
- Document Analysis
- Calculate Payments
- Serve Customer Needs
- Strong Client Relations Abilities
- Clerical Knowledge
- Verbal and Written Communication
- Teamwork and Collaboration
- Problem-Solving
Certification
- NC Notary
- Licensed Insurance Agent, Lice of the South Insurance Company
Timeline
Income Maintenance Caseworker II
Buncombe County Health And Human Services
07.2023 - 01.2024
Loan Underwriter Auto and Consumer
Home Credit Corp. Inc.
12.2020 - 07.2023
Assistant Branch Manager
Home Credit Corp. Inc
07.2018 - 07.2023
Food Service Team Member
Henderson County Public Schools
01.2017 - 09.2018
Customer Service Representative
Home Credit Corp. Inc.
05.2015 - 12.2016
Business Administration
Attended Asheville Buncombe Technical