Dawn Huston
Gwinn
Summary
Professional with strong background in process optimization and workflow management. Skilled in coordinating tasks, ensuring quality, and improving efficiency. Known for effective teamwork and adaptability in fast-paced environments. Proven track record in delivering results and driving continuous improvement.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Upper Great Lakes Family Health Center
08.2023 - Current
- Built and maintained positive working relationships with patients and staff.
- Handled sensitive patient concerns with professionalism and empathy.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer and patient service by answering incoming calls, scheduling appointments, directing calls and messages to clinical staff and answering all other inquiries.
- Served as a reliable source of information for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Ensured compliance of HIPAA regulations by maintaining confidentiality of sensitive patient information during all interactions.
- Managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
Campus Supervisor/Meal Service
John Adam's Acadamy
09.2021 - Current
- Assists faculty in serving students breakfast and lunch daily
- Performs as a yard duty during recess, addressing safety concerns and disciplinary issues
- Assist staff and faculty as a member of the traffic and safety team at student drop off/pickup with hourly sweeps in school buildings and parking lots to ensure safety and security of the school
Process Assistant
Amazon.com Fulfillment Center
10.2017 - 08.2021
- Successfully ran the Vendor Returns Department with minimal management
- Maintaining shift quality
- Quickly adjusting staffing with very little notice
- Maintaining inter-departmental communication to manage and maintain labor needs, rate and volume while coordinating shipments with third-party vendors and shipping companies
- Point-of-Contact for Senior Management
- Stand-in for Area Manager
- Management, monitoring and staffing of up to68 associates
- Mentoring on productivity, quality and safety
- Preparation and implementation of training and development for new and existing associates
Third Party Prop Player/Corporation Banker
PT Gaming
10.2015 - 10.2017
- Participates as Table Game Associate/Third Party Proposition-Player in controlled gaming by complying with established rules of card games
- Providing funds when designated for payouts during games and oversees rules of Blackjack and Baccarat
- Handles command of the table while maximizing PT Gaming's involvement in table action
- Complies with casino procedures while constantly monitoring the table
- Complies with asset protection procedures by protecting chips and cards at all times and reporting unauthorized activities to supervisors
- Maintains a friendly, courteous and professional attitude
- Maintains and complies with all licensing requirements with state and local jurisdictions regarding the table gaming industry
Merchandising Associate/MET
Home Depot
08.2013 - 02.2016
- Provides in-store merchandising services designed to enhance customer experience
- Ensures product signing and pricing is displayed correctly
- Works in teams with on-site supervision to provide service to multiple departments
- Executes approved general bay service, tasking, projects and resets safely, accurately and efficiently
- This includes setting up seasonal displays
- Builds and maintains professional relationships with store associates and managers to provide superior customer service
Education
Nutrition
Purdue University Global
Natural Sciences
Sierra College
Rocklin, CA01.2016
High School Diploma - undefined
Nevada Union High School
Grass Valley, CA05.1997
Skills
- Computer proficiency
- Flexible & Adaptable
- Clerical
- Detail-oriented
- Microsoft Office
- Teamwork
- Analytical skills
- Interpersonal Communication
- Conflict resolution
- Phone etiquette
- Problem-solving
Timeline
Patient Service Representative
Upper Great Lakes Family Health Center
08.2023 - Current
Campus Supervisor/Meal Service
John Adam's Acadamy
09.2021 - Current
Process Assistant
Amazon.com Fulfillment Center
10.2017 - 08.2021
Third Party Prop Player/Corporation Banker
PT Gaming
10.2015 - 10.2017
Merchandising Associate/MET
Home Depot
08.2013 - 02.2016
Natural Sciences
Sierra College
High School Diploma - undefined
Nevada Union High School
Nutrition
Purdue University Global
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