Dawn Jones
Houston,TX
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
17
17
years of professional experience
Work History
Salon Owner/Operator
Divatrends Hair Salon
Houston, TX
05.2013 - Current
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Organized and scheduled appointments for clients using software systems.
- Created marketing strategies to increase clientele and expand the business.
- Loreal Professional Artist( Matrix)
- Ktip and Luxury Extentions Specialist
- Natural hair Specialist
- Developed service packages for customers seeking a variety of treatments.
- Provided excellent customer service to ensure repeat business from satisfied clients.
Hair Product Specialist
She's Happy Hair
Houston, TX
10.2022 - 03.2023
- Developed and implemented product launch plans for new products.
- Provided customer service support to answer inquiries about product features, pricing, and availability.
- Created product-related content such as webinars, blogs, and videos.
- Conducted market research to identify potential markets for existing products.
Cosmetology Instructor
Franklin Beauty Institute
Houston , TX
08.2021 - 11.2021
- Evaluated student performance through written tests and practical assignments.
- Supervised clinical experiences in the college salon or spa setting.
- Mentored students as they practiced their newly acquired skills on clients in the salon and spa environment.
- Organized classroom activities such as quizzes and competitions to evaluate student knowledge levels.
- Assessed student progress by providing feedback on technique accuracy during practical assessments.
- Advised students on job search strategies such as resume writing and interview techniques.
Loan Processor
EZ Corp.
Houston , TX
03.2007 - 05.2009
- Analyzed loan applications and supporting documents to determine eligibility for approval.
- Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
- Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
Loan Processor
ACE Cash Express Inc.
Houston, TX
01.2007 - 05.2008
- Analyzed loan applications and supporting documents to determine eligibility for approval.
- Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
- Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
Education
Cosmetology Instructor
Paul Mitchell The School - Houston
Houston, TX01-2018
Cosmetology
Houston Community College
Houston, TX01-2013
Some College (No Degree) - Psychology
Houston Community College
Houston, TXSkills
- Staff Management
- Appointment Scheduling
- Hygiene standards
- Employee Training
- Data Analysis
- Cost Control
- Administrative Management
- Data Management
- Customer Service Management
- Sales Tracking
- Revenue Generation
- Schedule Management
- Department Oversight
- Contract Administration
- Financial Oversight
Timeline
Hair Product Specialist
She's Happy Hair
10.2022 - 03.2023
Cosmetology Instructor
Franklin Beauty Institute
08.2021 - 11.2021
Salon Owner/Operator
Divatrends Hair Salon
05.2013 - Current
Loan Processor
EZ Corp.
03.2007 - 05.2009
Loan Processor
ACE Cash Express Inc.
01.2007 - 05.2008
Cosmetology Instructor
Paul Mitchell The School - Houston
Cosmetology
Houston Community College
Some College (No Degree) - Psychology
Houston Community College