Dawn Marshall
Girard,PA
Summary
Dynamic professional with a proven track record in customer service and teamwork, honed at Allegheny Wood Works and other notable employers. Excelled in time management and problem-solving, significantly enhancing customer satisfaction and operational efficiency. Expert in fostering positive environments and managing multiple tasks seamlessly, always prioritizing safety and client relationships.
Overview
9
9
years of professional experience
Work History
Sales Associate
Allegheny Wood Works
01.2024 - Current
- Organized Wood Samples and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
School Bus Driver
Student Transportation of America, STA
08.2018 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
Housekeeper
Saint Mary’s Asbury Ridge
05.2016 - 08.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
Associate Of Applied Business - Tourism And Travel Management
Pittsburgh Technical Institute/The Boyd School
Oakland, PA07.2002
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
Timeline
Sales Associate
Allegheny Wood Works
01.2024 - Current
School Bus Driver
Student Transportation of America, STA
08.2018 - Current
Housekeeper
Saint Mary’s Asbury Ridge
05.2016 - 08.2018
Associate Of Applied Business - Tourism And Travel Management
Pittsburgh Technical Institute/The Boyd School
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