Dawn McCormick
Corunna,MI
Summary
Dynamic professional with extensive experience in customer service
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
17
17
years of professional experience
Work History
Medical Receptionist
Memorial Healthcare
Ovid, MI
04.2024 - Current
- Scheduled and confirmed patient appointments and consultations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Verify insurance coverage
Customer Service Representative
Shively Brothers
Flint, Michigan
11.2023 - 04.2024
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Updated system with order specifics and customer details, preferences, and billing information.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Representative
Steiner Tractor Parts
Lennon, Michigan
09.2008 - 04.2023
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Collected deposits or payments and arranged for billing.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered customer inquiries via phone, email, and chat.
- Updated system with order specifics and customer details, preferences, and billing information.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
R F Engine
Morrice, Michigan
08.2011 - 09.2018
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Collected deposits or payments and arranged for billing.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Maintained a high level of professionalism when dealing with difficult customers.
Warehouse Manager
Eisen Electric
Lansing, Michigan
07.2008 - 12.2010
- Ensured that all orders were accurately fulfilled in a timely manner.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
- Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
Education
Associate of Applied Science - Business Administration
Baker College
Owosso, MI05-2004
Skills
- Appointment scheduling
- Medical record management
- Insurance verification
- Patient communication
- Data entry accuracy
- Customer service
- Time management
- Office administration
- Team collaboration
- Attention to detail
- Professional demeanor
- Petty cash management
- Records management
Timeline
Medical Receptionist
Memorial Healthcare
04.2024 - Current
Customer Service Representative
Shively Brothers
11.2023 - 04.2024
Customer Service Representative
R F Engine
08.2011 - 09.2018
Customer Service Representative
Steiner Tractor Parts
09.2008 - 04.2023
Warehouse Manager
Eisen Electric
07.2008 - 12.2010
Associate of Applied Science - Business Administration
Baker College