Dawn McFadden
Atlanta,Georgia
Summary
Ambitious Managing Director with excellent customer service and management skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Value Village
Douglasville, GA
07.2018 - 01.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Store Manager
Family Dollar
Atlanta, GA
02.2015 - 12.2017
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Protected store from loss or theft by setting and enforcing clear security policies.
Document Specialist
First Magnus Financial
Marietta, GA
01.2013 - 10.2015
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Transmitted documents, organized revisions and tracked changes.
- Prepared documents for projects in accordance with project manager, team or client specifications.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Utilized [Software] to scan and clean up project documents.
Education
Certified Medical Assistant -
Gwinnett College - Sandy Springs
Atlanta, GA10.2013
GED -
Gwinnett Technical College
Lawrenceville, GA04.2012
Skills
- Problem Anticipation and Resolution
- Staff Scheduling
- Sales Tracking
- Performance Assessment
- Team Leadership
- Verbal and Written Communication
- Budget Control
- Customer Service Management
Timeline
Assistant Store Manager
Value Village
07.2018 - 01.2022
Store Manager
Family Dollar
02.2015 - 12.2017
Document Specialist
First Magnus Financial
01.2013 - 10.2015
Certified Medical Assistant -
Gwinnett College - Sandy Springs
GED -
Gwinnett Technical College