Dawn Menard

Knowledgeable and dedicated customer service professional with extensive experience in Manufacturing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Achieved a merit bonus through effectively helping with covering more accounts while co- worker was out on medical leave.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Achieved fast results through effectively helping with pricing increases across the company.

I implemented a manual for the site which was recognized by the JDE team.  This was a new ERP system that was introduced to the site which needed an extensive amount of attention to be completed at a timely matter. I was recognized and received a merit bonus for my work,

I have and will always be a team player when it comes to working with others. I have strong desire to complete tasks within a timely effective matter and would be an asset for any company that would give me the privilege to work for their company and prove just how hard and great of an employee I will be. I am highly organized and efficient in my work along with my ethics and if given the opportunity to work for your company you will not be disappointed.