Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dawn Michaels

Fitchburg,WI

Summary


Reliable food service professional, prepared to bring high level of professionalism and expertise to role. Known for maintaining high standards in food quality and cleanliness. Proven ability to work collaboratively with team members and adapt to changing demands, ensuring seamless operation. Skilled in sandwich preparation, customer interaction, and order accuracy.

Overview

9
9
years of professional experience

Work History

Sandwich Artist

Subway
07.2024 - 02.2025
  • Food preparation and food safety in line with contemporary legal requirements and advisement.
  • Taking of orders efficiently and correctly, with adjustments as necessary.
  • Prompt service and redressal of customer confusion and concerns.
  • Cleaning of relevant surfaces, including preparation areas, dining areas, and other front-of-store areas; and well as cleaning of dishes.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.

Associate

WalMart
05.2024 - 07.2024
  • Directly interacting with customers to direct their inquiries and ensure rapid solving of issues
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Customer Support Specialist

Partner Hero
08.2019 - 10.2023
  • Customer assistance with evolving product goals and systems, including with integrations with third-party systems
  • Limited experience in integration with external systems (e.g
  • Travel bookings)
  • Research of ongoing issues through numerous internal and external systems
  • Handling of concerns and confusions relating to personal/company finance and related systems
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.

Advisor / Senior Advisor

Teleperformance
08.2016 - 08.2019
  • ~1 year’s experience in Tier One troubleshooting; ~1 in T2
  • Utilizing internal recording and information databases to isolate and solve issues
  • Limited internet usage to further aid in diagnosis and solving
  • Documentation of issues and troubleshooting steps in concise, accurate notes
  • Supervisory position and training as befits supporting globally deployed T1 agents
  • Assisting customers across multiple english-speaking GEOs
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.

Education

Associate's Degree - Liberal Arts and Sciences, General Studies and Humanities

Pierce College Puyallup
Puyallup, WA
05.2014

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Efficient work pace

Languages

English
Native or Bilingual
American Sign Language
Limited Working
German
Limited Working

Timeline

Sandwich Artist

Subway
07.2024 - 02.2025

Associate

WalMart
05.2024 - 07.2024

Customer Support Specialist

Partner Hero
08.2019 - 10.2023

Advisor / Senior Advisor

Teleperformance
08.2016 - 08.2019

Associate's Degree - Liberal Arts and Sciences, General Studies and Humanities

Pierce College Puyallup

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Dawn Michaels