Dawn Mittan

Main point of contact for customers with individual transactional needs Sell all products and services available from the enterprise, including Commercial Credit options, Volume Pricing Program, delivery, will call pickup, and website ordering

• Cross-Functional Collaboration - Communicate weekly activities with Regional Pro Account Sales Manager and Pro Sales Manager. Participate in district/regional meetings as needed.
• Cultivate Sales Relationships - Drive incremental sales growth by cultivating business relationships with assigned customer portfolios and prospecting to drive incremental sales growth. Establish effective partnerships with assigned customers by completing a minimum of 12 sales call appointments per week to maximize customer service, Outside Sales Representatives should partner with their Pro Account Expeditor as a daily point of contact for customers with individual transactional needs. Sell all products and services available from the enterprise, including Commercial Credit options, Volume Pricing Program, delivery, will call pickup, and website ordering.
• Customer Relationship Management - Utilize SalesForce to plan future sales call activity and manage ongoing customer communications maintain current customer information in CPR.
• Sales Prospecting - Utilize internal Pro Desk Associates and Sales Development Representative to prospect for new business by conducting job site visits and local related community events conduct prospect calls to leads.
• Managed accounts by providing solutions that best fit the customer's needs.

• Ensure delivery of annual growth targets across orders, revenue, margin and cash
• Study market trends and identify service improvements or needs for the new services by remaining current on the industry trends and competitor activities
• Manage assigned territories
• Manage the use of Intertek's multiple CRM's to ensure all activities and opportunities are accurately captured, tracked and managed within existing Intertek sales process
• Track and monitor account performance, profit center gross revenue, and maintain critical reporting excellence
• Attend professional organizations, trade shows and technical meetings and events as a representative of Intertek
• Work with operations in both the Lake Forest and Fresno labs to respond to client's Air/Water/Structural and Acoustic testing needs
• Interface daily with general and subcontractors, architects, glazing contractors and manufactures.
• Top Performer for Building & Construction Highest Quote Dollars

• Generated new accounts by implementing effective networking and content marketing strategies
• Cold and warm called and emailed at least 25 new and existing accounts per day
• Optimized current revenue streams by networking for additional business prospects with established clients
• Tracked RFQ's and bids to develop new business opportunities
  Identified, coordinated and participated in client relationship-building activities and meetings
• Coordinated and managed major proposal processes from initiation to implementation
  

• Responsible for interfacing with customers to evaluate project requirements for standard and custom architectural concrete formliners
• Reviewed blueprints and construction plans
• Responsible for preparing project quotes including standard products to custom designed products based on architects specifications
• Interfacing with general and sub contractors, architects and engineers
• Emphasizing product features based on analysis of customers needs
• Enter purchase orders and process orders for production
• Responsible for submittal package's and sample request. Responsible for daily/weekly follow up on all in house orders until completion
• Consistently maintained a retention rate of new clients of 45 % a year for 5+ years
• Attended trade shows and sales conferences
• Responded to all customer inquiries in a timely manner. Scheduled and attended at least 25 appointments per week. Planned and organized routes within territory to maximize efficiency and time in the field

• Responsible for securing customer loyalty and forging strong relationships with architects, designers, office dealer and furniture manufactures.
  •Answered customers' questions regarding pricing and availability of contract textiles. Enter daily purchase orders.
  •Handled the highest volume account in assigned territory. Managed Southwest Region and four outside sales reps and each of their key accounts.
  •Responded to all customer inquiries in a timely manner. Maintained friendly and professional customer interactions
  Located and identified approximately 10 new business leads weekly.