DAWN M LIGETY
Orland Park,IL
Summary
With a robust background as a 911 Telecommunicator for entities like the City of Chicago, I excel in high-pressure environments, demonstrating unparalleled multitasking and prioritization. Recognized for outstanding service and proficiency in computer-aided dispatching, my attention to detail and active listening ensure rapid, accurate emergency response coordination.
Overview
28
28
years of professional experience
Work History
911 Dispatcher
Village Of Oak Lawn
Oak Lawn, IL
02.2024 - Current
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Coordinated activities between multiple agencies during emergency situations.
- Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
- Provided pre-arrival instructions to callers in life threatening situations.
Police Department
City of Park Ridge
Park Ridge, IL
05.2023 - Current
- Work with BRAZOS program to forward tickets to Courthouse for Court
- Work with CAD and CLEARNET RMS systems
- Work with LexisNexis for accident reporting
- Prepare documents and arrests for Court dates
- Work with NICE portal for subpoenas
- Work with AXON for BWC and subpoenas
911 Telecommunicator
Northwest Central Dispatch
Arlington Heights, IL
04.2007 - Current
- Updated office files daily and kept records organized
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
- Determine response requirements and relative priorities of situations and dispatch units in accordance with established procedures
- Record details of calls, dispatches and messages
- Have worked with many CAD systems throughout my 16 years in Dispatch and am able to quickly learn and adapt at whatever changes are made
- During my years in Dispatch I have learned to thrive in Customer service along with a fast paced environment
911 Telecommunicator
Village of Schaumburg
Schaumburg, IL
02.2005 - 04.2017
- Worked for a single agency dispatch center which allowed me to not only dispatch 911 services but also interact with citizens on a face to face basis
- Assisted Ofc's with reports and any inquiries they may have
- Worked with new computer systems
- Developed solid relationships with staff, customers and citizens
- Worked during peak and high-volume times and prioritized tasks and organized a system to make sure all was completed
911 Telecommunicator
City of Chicago
Chicago, IL
03.1997 - 02.2005
- Worked in a very high paced environment where I constantly had to be performing at top speed
- Dispatched police units to emergency calls, handled many Officer emergencies and excelled at my job, have received excellent reviews and awards for my service with Chicago
Education
Criminal Justice -
Moraine Valley Community College
Palos Hills, ILSkills
- Great customer service
- Attention to detail
- Written communication
- Task prioritization
- Police department procedures
- Computer-based dispatch systems
- Computer-aided dispatching
- Information intake
- Police and fire procedures
- Map reading skills
- Information documentation
- Information gathering and relay
- Active listening
- Multitasking and prioritization
Timeline
911 Dispatcher
Village Of Oak Lawn
02.2024 - Current
Police Department
City of Park Ridge
05.2023 - Current
911 Telecommunicator
Northwest Central Dispatch
04.2007 - Current
911 Telecommunicator
Village of Schaumburg
02.2005 - 04.2017
911 Telecommunicator
City of Chicago
03.1997 - 02.2005
Criminal Justice -
Moraine Valley Community College