Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Dawn Pizza

Sunrise Senior Living
Dumont,NJ
1
Certification
20
years of professional experience

Experienced server skilled in fostering team collaboration and maintaining high standards in food safety. Proven ability to enhance customer satisfaction by delivering prompt service and effectively addressing guest concerns.

Work History

Server

1 Year 6 Months
Sunrise Senior Living | 02.2025 - Current

Cultivated exceptional dining experiences for residents through attentive service and personalized interactions.

  • Collaborated with kitchen staff to ensure timely meal delivery and adherence to dietary restrictions.
  • Coordinated with management to address resident concerns promptly, ensuring satisfaction and comfort during meals.
  • Monitored inventory levels of dining supplies, facilitating timely restocking to prevent shortages.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Counter Person

14 Years
Atlantic Bagel | 10.2010 - 10.2024
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Operated cash register efficiently, ensuring accurate transactions and balanced cash drawers.
  • Prepared food items according to established recipes and quality standards.
  • Maintained cleanliness of workspaces, adhering to health and safety regulations.
  • Trained new employees on operational procedures and customer service protocols.
  • Assisted in inventory management, tracking stock levels and placing orders as needed.
  • Fostered positive relationships with regular clientele by remembering their preferences along with their names.
  • Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
  • Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
  • Enhanced customer satisfaction by providing efficient service and accurate order fulfillment.

Waitress

4 Years
Portofino Ristorante | 07.2006 - 07.2010

Recited daily specials in English and Italian to customers tableside

  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Managed multiple tables efficiently, ensuring guest satisfaction throughout dining experience.
  • Implemented suggestions for menu improvements based on customer feedback, enhancing overall dining experience.
  • Resolved guest complaints promptly, fostering positive relationships and repeat business.
  • Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Server/Bartender

2 Years 8 Months
Hofbrauhaus | 05.2006 - 01.2009
  • Delivered exceptional customer service to enhance guest satisfaction and loyalty.
  • Managed food and beverage orders efficiently, ensuring timely delivery to tables.
  • Trained new staff on menu items, service techniques, and company policies.
  • Coordinated with kitchen team to streamline order processing and minimize delays.
  • Maintained cleanliness and organization of dining area for optimal guest experience.
  • Handled cash transactions accurately, balancing registers at shift end effectively.
  • Resolved customer complaints promptly, enhancing overall dining experience through effective communication.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Education

High School Diploma

Dumont | Dumont, NJ

Serv safe manager expires-2029

Skills

Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Memory retention
Customer service
Safe food handling
Menu memorization
Food running
High volume dining
Service prioritization
Team collaboration
Order accuracy
Food safety practices
Table bussing
Dining area maintenance

Certification

Serv-safe manager certification

Timeline

Server

Sunrise Senior Living
02.2025 - CurrentRead More

Counter Person

Atlantic Bagel
10.2010 - 10.2024Read More

Waitress

Portofino Ristorante
07.2006 - 07.2010Read More

Server/Bartender

Hofbrauhaus
05.2006 - 01.2009Read More

Dumont

High School Diploma
Read More
Dawn Pizza