DAWN POWELL
Cedar Hill,TX
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
19
19
years of professional experience
Work History
Customer Service Sales Representative
Staples/Quill from Home
Minneapolis, MN
01.2018 - 07.2021
- Provided accurate information about products and services.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Assisted customers with navigating website for product selection purposes.
Insurance Agent
Self Employed
Cedar Hill, Texas
05.2014 - 12.2017
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Explained coverage options to potential policyholders, answering questions or concerns.
Customer Service Representative
JP Morgan Chase & Company
Cedar Hill, Texas
11.2002 - 04.2014
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Answered customer inquiries and provided accurate information regarding products and services.
- Updated databases with new and modified customer data.
Education
Certificate - Accounting
U of M
Minneapolis, MN09-1976
Some College (No Degree) - General Studies
North Central Bible College
Minneapolis, MNSkills
- Incoming Call Management
- Account Management
- Sales Quota Achievement
- Customer Needs Assessment
Coming out of retirement
- I retired in July 2021 and am now getting back ro working from home customer service employment, I plan on working for at least two years,
Timeline
Customer Service Sales Representative
Staples/Quill from Home
01.2018 - 07.2021
Insurance Agent
Self Employed
05.2014 - 12.2017
Customer Service Representative
JP Morgan Chase & Company
11.2002 - 04.2014
Certificate - Accounting
U of M
Some College (No Degree) - General Studies
North Central Bible College
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