Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Dawn Clinton

Lincoln,NE

Summary

Dynamic customer service professional with extensive experience, excelling in problem resolution and team collaboration. Proven track record in enhancing customer satisfaction and optimizing inventory control. Skilled in POS system operation and employee management, consistently driving sales performance and fostering a positive shopping experience.

Professional with focus on inventory accuracy and operational efficiency. Extensive experience in auditing processes and identifying areas for improvement, ensuring precise inventory control. Known for effective teamwork and adaptability to changing needs, with strong analytical skills and reliability highly valued by employers.

Overview

11
years of professional experience

Work History

U-Stop Convenience Store
Lincoln, NE

Customer Service Associate
09.2024 - Current

Job overview

  • Assisted customers in resolving inquiries and issues effectively.
  • Processed customer orders and returns accurately using POS system.
  • Maintained product knowledge to provide informed recommendations.
  • Collaborated with team members to enhance customer experience.
  • Handled customer feedback to improve service quality.
  • Supported training of new staff on operational procedures.
  • Managed inventory levels and restocked items as needed.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Dollar General Store
Lincoln, NE

Assistant Store Manager/Store Manager
08.2023 - 12.2024

Job overview

  • Assisted in managing daily store operations to ensure optimal customer service and inventory management.
  • Trained and mentored new team members on effective sales techniques and store policies.
  • Implemented promotional strategies to enhance product visibility and boost sales performance.
  • Monitored inventory levels, conducted stock audits, and coordinated restocking efforts efficiently.
  • Developed schedules for staff to optimize productivity during peak hours and maintain coverage.
  • Resolved customer complaints promptly, ensuring a positive shopping experience and client retention.
  • Collaborated with upper management on operational initiatives aimed at increasing store profitability and efficiency.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Rotated merchandise and displays to feature new products and promotions.

Casey's General Stores
Lincoln, NE

Customer Service Representative/Assistant Manager
12.2019 - 07.2024

Job overview

  • Developed training materials to enhance team performance and knowledge retention.
  • Monitored customer feedback to identify areas for service improvement.
  • Implemented new software tools to improve ticket resolution times.
  • Provided ongoing support and mentorship to new team members, fostering a collaborative environment.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Advanced Inventory Solutions Inc.
Omaha, NE

Inventory Auditor
12.2014 - 06.2021

Job overview

  • Conducted comprehensive inventory audits to ensure accuracy and compliance with company standards.
  • Identified discrepancies in stock levels and implemented corrective actions to enhance inventory integrity.
  • Developed and maintained detailed documentation of audit findings, facilitating clear communication with management.
  • Trained junior auditors on best practices for inventory tracking and auditing procedures, improving team performance.
  • Conducted comprehensive physical counts, ensuring accurate representation of stock levels in company records.
  • Provided training to new team members on audit procedures, fostering a productive work environment through skill development.

Education

Kaplan University
Lincoln, NE

Licensed Practical Nurse from Nursing
03-2006

University Overview

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Stock replenishment
  • POS system operation
  • Inventory control
  • Employee management
  • Sales transactions

Timeline

Customer Service Associate
U-Stop Convenience Store
09.2024 - Current
Assistant Store Manager/Store Manager
Dollar General Store
08.2023 - 12.2024
Customer Service Representative/Assistant Manager
Casey's General Stores
12.2019 - 07.2024
Inventory Auditor
Advanced Inventory Solutions Inc.
12.2014 - 06.2021
Kaplan University
Licensed Practical Nurse from Nursing
Dawn Clinton