Summary
Overview
Work History
Education
Skills
Timeline
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Dawn Quirarte

Gardner,KS

Summary


Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.

Overview

9
9
years of professional experience

Work History

Medical Scheduler

Diagnostic Imaging
11.2023 - 04.2024
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
  • Followed up with patients to reschedule missed appointments.
  • Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Maintained accurate patient records for proper tracking of patient history and treatment.

Customer Service Representative

Weight Watchers
02.2020 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

JCPenney Call Center
09.2019 - 02.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Caregiver

@ Home
10.2015 - 09.2019
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Education

Des Moines Area Community College
Ankeny, IA

Skills

  • Appointment coordination
  • Reception oversight
  • HIPAA compliance
  • Strong organization
  • Patient scheduling
  • Data entry
  • Insurance verification
  • Data entry proficiency
  • Schedule management

Timeline

Medical Scheduler

Diagnostic Imaging
11.2023 - 04.2024

Customer Service Representative

Weight Watchers
02.2020 - 10.2023

Customer Service Representative

JCPenney Call Center
09.2019 - 02.2020

Caregiver

@ Home
10.2015 - 09.2019

Des Moines Area Community College

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Dawn Quirarte