Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Ramos

Blasdell,NY

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.

Overview

8
8
years of professional experience

Work History

Executive Director of Housekeeping

Hampton Inn Hamburg
Hamburg, New York
10.2021 - Current
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Conducted monthly inventories of raw materials and components on work floor.

Laborer

Erie 1 Boces
West Seneca , New York
08.2015 - 05.2018
  • Worked alongside team to accomplish work goals according to schedule.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Performed general housekeeping and cleaning tasks.
  • Observed site safety rules to maximize protections for team members and equipment.
  • Removed imperfections and applied chemical solutions to treat materials and achieve smooth finishes.

Pharmacy Technician

Univerahealthcare
Amherst, New York
08.1998 - 08.2000
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

Pharmacy Technician

CVS Pharmacy
Hamburg, New York
07.1996 - 10.1998
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.

Education

Bachelor of Science -

Kaplan University
Fort Lauderdale

Associate of Science - Liberal Arts And General Studies

Erie Community College
05.2003

High School Diploma -

Griffith Institute High School
Springville, NY
06.1999

CNA Nursing Program - Certified Nursing Assistant

Erie 2 Boces
East Aurora
06.1999

Skills

  • Employee Motivation and Performance
  • Executive Leadership

Timeline

Executive Director of Housekeeping

Hampton Inn Hamburg
10.2021 - Current

Laborer

Erie 1 Boces
08.2015 - 05.2018

Pharmacy Technician

Univerahealthcare
08.1998 - 08.2000

Pharmacy Technician

CVS Pharmacy
07.1996 - 10.1998

Bachelor of Science -

Kaplan University

Associate of Science - Liberal Arts And General Studies

Erie Community College

High School Diploma -

Griffith Institute High School

CNA Nursing Program - Certified Nursing Assistant

Erie 2 Boces
Dawn Ramos