Julia Williams
Columbia,MD
Summary
Dynamic Executive Director , adept at strategic planning and staff management. Enhanced guest satisfaction through innovative operational strategies and effective team training. Proven track record in optimizing budgets and implementing cost-control measures, resulting in improved service excellence and increased occupancy rates.
Overview
2026
2026
years of professional experience
Work History
Executive Director of Housekeeping
Residence Inn Marriott
Hunt Valley, MD
10.2022 - 01.2026
- Directed operational strategies to enhance guest satisfaction and loyalty.
- Implemented cost-control measures, optimizing budget allocations across departments.
- Led team training initiatives, fostering staff development and service excellence.
- Collaborated with marketing to design promotional campaigns that increased occupancy rates.
Housekeeper
Sheraton Hotel & Resorts
Towson, MD
02.2005 - 04.2009
- Cleaned and sanitized guest rooms, ensuring high standards of cleanliness and comfort.
- Managed laundry operations, maintaining quality control of linens and towels.
- Assisted with inventory management of cleaning supplies and equipment.
- Responded promptly to guest requests, enhancing overall satisfaction during stays.
Data Entry Clerk
Abacus Staffing
Baltimore, MD
10.2005 - 2007
- Entered data accurately into company databases, ensuring information integrity.
- Organized and maintained electronic files for efficient retrieval and processing.
- Assisted in verifying data entries against source documents to ensure accuracy.
- Supported team in regular audits to identify discrepancies and improve data quality.
Front Desk Agent/ Banquet
Marriott
Baltimore, MD
03.2011 - 2024
- Greeted and checked in guests, ensuring a welcoming experience.
- Managed reservations and room assignments using property management system.
- Provided information about hotel amenities and local attractions to enhance guest satisfaction.
- Assisted with guest inquiries and concerns, resolving issues promptly and effectively.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Operations Manager
Holiday Inn
Baltimore, MD
2021 - 2022
- Oversaw daily operations, ensuring efficient workflow and adherence to service standards.
- Implemented process improvements, enhancing guest satisfaction and operational efficiency.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Trained and mentored staff, fostering a collaborative team environment and improving performance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Education
Associate of Applied Science - Business Management
Bccc
Baltimore, MDHigh School Diploma -
Fairmount Harford High / SBLC
Baltimore, MD08.2004
Skills
Community engagement
Program management
Strategic planning
Project management
Staff management
Compliance and regulations
Team bonding
Timeline
Executive Director of Housekeeping
Residence Inn Marriott
10.2022 - 01.2026
Front Desk Agent/ Banquet
Marriott
03.2011 - 2024
Data Entry Clerk
Abacus Staffing
10.2005 - 2007
Housekeeper
Sheraton Hotel & Resorts
02.2005 - 04.2009
Operations Manager
Holiday Inn
2021 - 2022
Associate of Applied Science - Business Management
Bccc
High School Diploma -
Fairmount Harford High / SBLC