Summary
Overview
Work History
Education
Skills
Timeline
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Dawn Robles

Chula Vista,CA

Summary

Dynamic professional with a proven track record at Chick-fil-A, excelling in customer service and team collaboration. Skilled in streamlining operations and training staff, enhancing service quality and efficiency. Recognized for attention to detail and effective decision-making, ensuring optimal inventory management and customer satisfaction in high-pressure environments.

Overview

8
8
years of professional experience

Work History

Dispatcher

Sunshine Towing
San Diego, CA
01.2025 - Current
  • Coordinated towing operations, ensuring timely response to customer requests and service calls.
  • Managed dispatch software to track vehicle locations and optimize routes for efficiency.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Assistant Manager

MMM Cakes
Chula Vista, CA
11.2022 - 11.2024
  • Assisted in daily operations, ensuring efficient cake production and timely order fulfillment.
  • Coordinated staff schedules to optimize workflow and maintain high service standards.
  • Trained new team members on company policies and best practices for customer service.
  • Monitored inventory levels, facilitating reordering of supplies to prevent shortages.

Operational Manager

Chick-fil-A
National City, CA
05.2018 - 09.2022
  • Streamlined daily operations to enhance team efficiency and customer service quality.
  • Managed inventory levels to ensure product availability and minimize waste.
  • Trained staff on operational policies and procedures to maintain consistency in service delivery.
  • Streamlined processes to boost service speed during high-traffic periods.

Education

High School Diploma -

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Team collaboration
  • Attention to detail
  • Employee engagement

Timeline

Dispatcher

Sunshine Towing
01.2025 - Current

Assistant Manager

MMM Cakes
11.2022 - 11.2024

Operational Manager

Chick-fil-A
05.2018 - 09.2022

High School Diploma -

Dawn Robles