Dawn Rushing
Chapin,SC
Summary
Accomplished healthcare professional with expertise in office coordination, health insurance benefit assessments, prior authorizations, and surgical scheduling, seeking a position in Healthcare Management. Proficient in Electronic Health Records (EHR), medical terminology, patient registration, and the check-in/check-out process, as well as facilitating coordination between private practices and outpatient hospitals and ambulatory surgical centers. Detail-oriented healthcare professional with knowledge of ICD-10 coding and experience with EPIC and EHR systems. Adept at managing documentation, sterilizing instruments, and coordinating necessary supplies. Excel in high-pressure administrative environments dedicated to ensuring efficient and effective scheduling operations.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Supervisor Patient Services
Prisma Health
Columbia, SC
11.2025 - Current
- Lead patient services team members to enhance patient satisfaction.
- Developing and implementing workflows to improve efficiency across departments.
- Mentor staff to ensure adherence to best practices in patient care and service standards.
- Analyze patient feedback data to identify areas for service improvement and drive quality enhancements.
- Mentor and coach staff members, fostering professional growth and development opportunities.
- Recruit, hire and train all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Provide coverage for any and all positions when team members are out of the office
- Manage all workqueues across multiple departments and specialties
- Participate in huddles, denial discussions, and leadership meetings through Microsoft Teams.
- Reach out to vendors for equipment repairs or services and escalate issues to Practice Manager as necessary.
- Aid in addressing accounts receivable challenges, including claim rejections, charge adjustments, billing modifications, and other elements affecting collections.
Office Coordinator
Prisma Health
Columbia, SC
11.2024 - 11.2025
- Aid in addressing accounts receivable challenges, including claim rejections, charge adjustments, billing modifications, and other elements affecting collections.
- Work collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Provide backup to front desk to step in to assist with various tasks whenever an employee is absent or at lunch.
- Delegate tasks to administrative support staff to organize and improve office efficiency.
- Create reference materials for new staff, encompassing access to various insurance portals, commonly used terminology, and workflow processes.
- Participate in huddles, denial discussions, and leadership meetings through Microsoft Teams.
- Reach out to vendors for equipment repairs or services and escalate issues to Practice Manager as necessary.
Surgery Scheduler
Prisma Health
Columbia, SC
05.2024 - 11.2024
- Incorporate understanding of payor requirements and collaborate with payor sources to finalize pre-certification prior to surgical procedures and/or appointments.
- Coordinate outpatient procedures with external offices and communicate relevant details to patients.
- Aid in addressing accounts receivable challenges, including claim rejections, charge adjustments, billing modifications, and other elements affecting collections.
- Engage with patients and external offices to ensure resolution of outstanding referrals.
- Create reference materials for new staff, encompassing access to various insurance portals, commonly used terminology, and workflow processes.
- Offer operational assistance to front-office personnel during peak periods. Participate in huddles, denial discussions, and leadership meetings through Microsoft Teams.
- Enroll in educational courses and workshops to enhance knowledge and ensure adherence to compliance standards.
- Reach out to vendors for equipment repairs or services and escalate issues to Practice Manager as necessary.
Operations Clinical Coordinator
Carolina Eye, Ear, Nose, and Throat Associates
Columbia, SC
08.2023 - 05.2024
- Facilitated orientation and training of new employees.
- Oversaw personnel and assessed workload to guarantee operational effectiveness.
- Collaborated with physicians to establish and enforce protocols and policies. Handled patient complaints and escalated issues to physician when necessary.
- Managed end-of-day reconciliation process for all front office personnel.
- Achieved promotion to this role while continuing to fulfill responsibilities of medical assistant.
- Introduced new policies and provided staff education on updates.
- Supervised and directed daily operations of clinical team comprising 10 physicians and support staff.
Medical Assistant
Carolina Eye, Ear, Nose, and Throat Associates
Columbia, SC
08.2013 - 08.2023
- Arranged outpatient surgical interventions at hospitals and ambulatory surgical facilities.
- Utilized expertise in medical terminology, CPT codes, and ICD-10 codes to secure prior authorizations for surgical and radiological procedures.
- Collaborate with physicians to electronically process medication prescriptions through EHR system, address clinical inquiries from patients, and conduct in-office procedures.
- Managed patient registration, including insurance verification and benefit assessment.
- Evaluate vital signs, medication adjustments, and updates in medical history during patient visits.
- Maintained adequate inventory of medical supplies by monitoring stock levels and placing replenishment orders before depletion.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Oriented and trained new staff on proper procedures and policies.
Assistant Manager of Operations
Bee Healthy Medical Weight Loss Clinic
Lexington, SC
07.2012 - 08.2013
- Conducted product inventory assessments and placed orders directly with suppliers.
- Monitored vital signs and administered B-12 and Lipotropic injections.
- Developed nutrition plans and provided recommendations for supplements.
- Recorded medications and injections, including lot numbers.
- Managed patient check-in and check-out processes.
- Delivered hands-on support to customers by evaluating their needs and staying informed about consumer preferences.
- Performed regular inventory audits to confirm stock levels, resolve discrepancies, and anticipate future requirements.
- Addressed issues with challenging customers and clients to support staff and uphold high standards of customer service.
- Coordinated employee scheduling based on customer traffic patterns and individual employee strengths.
- Executed business strategies that enhanced revenue and effectively targeted new market segments.
Server
Wild Hare Sports Cafe
Irmo, SC
09.2011 - 12.2012
- Accurately recorded and verified food and beverage orders.
- Ensured timely and correct delivery of food and drinks to customers.
- Oversaw and coordinated service for multiple tables simultaneously.
- Promoted customer satisfaction and pleasant dining experience.
- Utilized POS system for order placement, bill management, and processing complimentary items.
- Kept dining areas clean and organized to meet restaurant hygiene standards.
- Adhered to health and safety regulations essential for providing safe and sanitary environment for both customers and staff.
- Addressed customer complaints swiftly and professionally to uphold positive reputation.
Manager
Hennessy's Restaurant and Lounge
Columbia, SC
02.2011 - 09.2011
- Oversaw daily operations, ensuring exceptional service and customer satisfaction.
- Managed staff schedules and training programs to enhance team performance.
- Implemented inventory management systems to optimize supply chain efficiency.
- Promoted after 3 months of working as a server
Server
Pearlz Oyster Bar
Columbia, SC
04.2010 - 01.2011
- Delivered exceptional customer service in high-volume environment.
- Streamlined order-taking process, enhancing efficiency during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Managed cash handling procedures, maintaining accuracy in transactions.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Ventures Restaurant and Bar
West Columbia, SC
01.2010 - 04.2010
- Developed strong relationships with regular patrons, fostering loyalty to cafe.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Hostess
Longhorn Steakhouse
Columbia, SC
05.2008 - 03.2009
- Managed guest seating and waitlist efficiently to optimize dining flow.
- Greeted and welcomed guests, ensuring a positive first impression of establishment.
- Coordinated with kitchen and service staff to ensure timely meal delivery.
- Trained new hosts on procedures and best practices for exceptional service.
- Monitored dining area for cleanliness, addressing any maintenance needs proactively.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Server
Bailey's Sports Bar and Grille
Columbia, SC
05.2007 - 10.2007
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Customer Service Cashier
Tokyo Grill Asian Restaurant
Columbia, SC
07.2005 - 08.2006
- Processed customer transactions efficiently and accurately using point-of-sale system.
- Handled cash, credit, and debit transactions while ensuring compliance with financial protocols.
- Assisted customers with menu inquiries, providing recommendations to enhance dining experience.
- Maintained cleanliness and organization of cashier station, promoting a welcoming environment.
- Facilitated the opening of 2 additional locations
Clothing Sales Associate
Hi-Lites
Irmo, SC
05.2004 - 05.2005
- Provided exceptional customer service, enhancing shopping experience and building customer loyalty.
- Assisted customers with product selections, driving sales through personalized recommendations.
- Maintained store visual standards by organizing merchandise displays and ensuring cleanliness.
- Restocked shelves and organized displays in alignment with merchandising standards.
Education
Bachelor of Science - Exercise Science
University of South Carolina
Columbia, SC12-2010
Skills
- Customer service
- Office Administration
- Productivity Improvement
- Business Acumen
- Interpersonal Relationships
- Maintaining Confidentiality
- Payment Posting
- Schedule Management
- EHR Systems Expertise
- Insurance Verification
- HIPAA Compliance
- Patient Accounts
Certification
- UKG Dimensions Timekeeper Certification
- Business Foundations for Nurses Professional Certificate by American Nurses Association
- Leadership Foundations
- Leadership Strategies for Women
- Building Business Acumen for Aspiring Professionals
- Finance for Non-Financial Managers
- Supply Chain Management
- Positive Psychology for Less Stress and Happier Workdays
- How to Develop Friendships and Connect Meaningfully with Work Colleagues
- Skills to Build Stronger Work Relationships
- How to Resolve Conflicts
Timeline
Supervisor Patient Services
Prisma Health
11.2025 - Current
Office Coordinator
Prisma Health
11.2024 - 11.2025
Surgery Scheduler
Prisma Health
05.2024 - 11.2024
Operations Clinical Coordinator
Carolina Eye, Ear, Nose, and Throat Associates
08.2023 - 05.2024
Medical Assistant
Carolina Eye, Ear, Nose, and Throat Associates
08.2013 - 08.2023
Assistant Manager of Operations
Bee Healthy Medical Weight Loss Clinic
07.2012 - 08.2013
Server
Wild Hare Sports Cafe
09.2011 - 12.2012
Manager
Hennessy's Restaurant and Lounge
02.2011 - 09.2011
Server
Pearlz Oyster Bar
04.2010 - 01.2011
Server
Ventures Restaurant and Bar
01.2010 - 04.2010
Hostess
Longhorn Steakhouse
05.2008 - 03.2009
Server
Bailey's Sports Bar and Grille
05.2007 - 10.2007
Customer Service Cashier
Tokyo Grill Asian Restaurant
07.2005 - 08.2006
Clothing Sales Associate
Hi-Lites
05.2004 - 05.2005
Bachelor of Science - Exercise Science
University of South Carolina