Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic
Dawn R Woollen

Dawn R Woollen

Blackwood,NJ

Summary

Certified Medical Assistant with 25 years of experience in fast-paced clinical environments. Expertise in enhancing patient care through effective communication and collaboration. Proven ability to maintain regulatory compliance while achieving high levels of patient satisfaction. Strong interpersonal skills build trust and rapport with patients, ensuring quality service delivery.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Cooper University Hospital
Camden, NJ
06.1999 - Current
  • Ensured compliance with regulatory requirements and industry standards to uphold quality.
  • Coached and mentored team members, resulting in enhanced job performance.
  • Trained employees across various roles to ensure seamless coverage of responsibilities.
  • Provided leadership during organizational changes to improve team cohesion.
  • Assessed skillsets of team members for optimal task assignments and efficiency.
  • Maintained employee work schedules based on PTO requests to ensure adequate coverage.
  • Conducted interviews for potential candidates to strengthen team capabilities.
  • Performed opening, closing, and shift change functions to uphold operational standards daily.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Collected samples from patients for laboratory testing purposes.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Provided assistance to medical staff in performing minor surgical procedures.

Education

Bachelor of Science - Healthcare Administration And Human Resources

Liberty University
Lynchburg, VA
05-2026

Medical Assistant Certification -

Cittone Institute
Mount Laurel, NJ
05.1998

Skills

  • Inventory and supply management
  • HIPAA compliance
  • Medical terminology
  • Wound care and irrigation
  • Bedside manner
  • Documentation expertise
  • Understanding medical procedures
  • Reliable transportation
  • Specimen preparation
  • Patient scheduling
  • Schedule coordination
  • Attention to detail
  • Verbal and written communication
  • Triage assessment
  • Safety compliance
  • Team building
  • Sterilization techniques
  • Injection administration
  • Vital sign monitoring
  • Basic life support
  • HIPAA protocols
  • Employee training
  • Critical thinking
  • Team collaboration
  • Problem-solving

Certification

NCCT Certification, Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis., Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes., Efficiently performed insurance verification and pre-certification and pre-authorization functions., Followed principles of asepsis and infection control to meet patient safety guidelines.

CE COURSES: Universal, Standard, Transmission-Based Precautions in Healthcare, Managing Health Information Integrity, Laws Prohibiting Employment Discrimination and Working with Difficult people.

Affiliations

  • Ambulatory Inclusion Recognition Council
  • Preceptor, Education, & Professional Developmental
  • Cadence/Ambulatory Super User
  • Attended class on "How to say it" and HRO
  • Managing schedule for our Research patients

Timeline

Certified Medical Assistant

Cooper University Hospital
06.1999 - Current

Bachelor of Science - Healthcare Administration And Human Resources

Liberty University

Medical Assistant Certification -

Cittone Institute

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