Dawn Samura
Odenton,MD
Summary
Skilled sales consultant and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Offering 15+ year career history marked by numerous sales awards. Achieved a proven track record with a history of sales leadership, mentoring, presentation and closing skills; consistently in customer service.
Overview
14
14
years of professional experience
Work History
New Home Counselor
Beazer Homes
Elkridge, Maryland
11.2023 - Current
- Greet incoming prospects and provide expert sales and customer service to drive sales and customer satisfaction surveys.
- Organize open houses and other events to showcase quick move-ins and homesites for sale.
- Communicate regularly with clients throughout the home buying process.
- Resolve customer complaints in a timely manner.
- Communicate with clients to determine property needs and budget constraints.
- Work with the sales team to achieve the monthly sales quota.
- Generated sales across the complete sales cycle process, from prospecting through contract negotiations and closings.
Vacation Sales Specialist
STS Vacations
Annapolis, MD
08.2023 - 11.2023
- Converted leads into satisfied customers.
- Developed relationships with vendors to negotiate the best rates for customers.
- Provided personalized customer service to ensure that each customer's needs were met.
- Assisted customers in selecting the most appropriate vacation package based on their budget, interests and preferences.
- Delivered top quality customer service, growing loyal client base.
- Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
Flight Attendant
Commute Air dba United Express
North Olmsted, OH
01.2023 - 05.2023
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Participate in pre-flight briefings to discuss flight details, weather and service plans.
- Conduct preflight checks to assess general condition and cleanliness of aircraft.
- Greet passengers to assist in finding seating assignments and properly stow items in overhead or under-seat storage.
- Kept cabin neat, clean and professional in appearance.
- Demonstrate safety equipment and procedures to meet FAA guidelines.
- Offer answers to passengers' questions and resolved issues that arose during flights.
- Restock and organize food, beverage and passenger items inventory.
Sales Consultant
Toll Brothers
Columbia, MD
07.2013 - 08.2021
- Greeted incoming prospects and provided expert sales and service to drive sales.
- Demonstrated model and homesites in effort to show potential buyers benefits and advantages and encourage purchases.
- Maintained productive relationships with existing buyers through exceptional follow-up after sales.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Priced out products for buyers and drew up sales paperwork.
- Prepared and processed contracts for buyers.
- Worked with fellow sales team members to achieve monthly sales quota.
Sales Associate
Toll Brothers
Ellicott City, MD
03.2011 - 07.2013
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales processing tasks to meet monthly sales goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and buyers.
- Negotiated and closed deals with minimal oversight.
- Worked with fellow sales team to achieve monthly quota.
Education
Accident and Health or Sickness, Life
State of Maryland Insurance License
09.2022
Associate of Arts - General Studies
The Community College of Baltimore County
Catonsville, MD06.1995
Skills
- Customer relationship management
- On-site product demonstrations
- Customer needs assessment
- Contract negotiation and closing tactics
- Prospecting skills
- Relationship selling
- Product and service knowledge
- Sales closing
- Post-sales support
Awards and Acknowledgement
2023
- Class Valedictorian for Flight Attendant Training
2019
- Top Producer
- Sales Manager of the Year
- Mentor of the Year
- $20M Sales Club
2018
- $15M Sales Club
2017
- $15M Sales Club
2016
- $20M Sales Club
2015
- $15M Sales Club
2014
- Sales Manager of the Year
- $15M Sales Club
2013
- $10M Sales Club
2011
- Associate of the Quarter
Timeline
New Home Counselor
Beazer Homes
11.2023 - Current
Vacation Sales Specialist
STS Vacations
08.2023 - 11.2023
Flight Attendant
Commute Air dba United Express
01.2023 - 05.2023
Sales Consultant
Toll Brothers
07.2013 - 08.2021
Sales Associate
Toll Brothers
03.2011 - 07.2013
Accident and Health or Sickness, Life
State of Maryland Insurance License
Associate of Arts - General Studies
The Community College of Baltimore County
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