Open To Work
Verified
This profile is verified using an email address.
Hi, I’m
Dawn Selesky
South Bend,IN
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
30
years of professional experience
Work History
Metro Diner
Server
08.2018 - Current
Job overview
- Provided exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area to meet health standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Managed multiple tables efficiently while ensuring timely order delivery.
- Trained and mentored new staff on menu knowledge and service standards.
- Collaborated with kitchen team to ensure accurate and prompt food preparation.
Heritage Acceptance Corporation
Collections
09.2015 - 12.2016
Job overview
- Customer Service.
- Collect delinquent accounts.
- Improved credit collections by implementing efficient tracking and follow-up procedures.
- Enhanced collections efficiency with prompt follow-ups and clear communication with clients.
- Work in a team atmosphere.
- Verification of employment, residence, and communicate with references.
- Set up repossessions and work through redemption process
- Maintained compliance with federal, state, and local regulations governing debt collections practices.
- Streamlined collections processes, improving efficiency in the mortgage servicing department.
The Original Pancake House
Server
03.2010 - 09.2015
Job overview
- Trainer, closed and balanced money for day, made deposits/filled change orders.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation.
- Resolved customer complaints promptly, maintaining high satisfaction levels and repeat business.
- Cultivated warm relationships with regular customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Delivered exceptional customer service in fast-paced dining environment.
Press Ganey
Commenter
04.2009 - 07.2012
Job overview
- Data Entry.
- Accuracy of 95% transferred patient’s comments into computer program.
- Correctly and accurately rate each comment to be returned to the medical office to ensure positive changes to allow better care for their patients.
- HIPPA certified.
- Learned medical terminology, expectations of medical offices and hospitals.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Tire Rack
Customer Service
08.1996 - 02.1999
Job overview
- Confirmed excellent customer service by quickly resolving customer concerns.
- Provided exceptional customer service to customers.
- Tracking Orders.
- Assisting with missing packages.
- Assisting with defective products.
- Resolved third-party billing, computer system and customer service issues.
- Provided exceptional customer service through timely deliveries and professional communication.
Education
LaSalle High School
High School
06-1992
University Overview
- Graduated with a 3.0 GPA, was involved in DECA, attended competitions in Indianapolis and Lexington, KY with a plan to turn an old unused local building into a teen center.
- GPA: 3.0 GPA
- Class government secretary
- Varsity tennis team
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Team collaboration
- Task prioritization
Timeline
Server
Metro Diner
08.2018 - Current
Collections
Heritage Acceptance Corporation
09.2015 - 12.2016
Server
The Original Pancake House
03.2010 - 09.2015
Commenter
Press Ganey
04.2009 - 07.2012
Customer Service
Tire Rack
08.1996 - 02.1999
LaSalle High School
High School