Dawn Shannon
Myrtle Beach,SC
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
Lowes Home Improvment
Stafford, VA
06.2017 - 10.2017
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
CNA
Encompass Home Health
Fredericksburg, VA
10.2015 - 03.2017
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
CNA
Interim Home Health
Fredericksburg, VA
06.2014 - 08.2015
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
CNA
Virginia Health Care Services
Fredericksburg, VA
05.2011 - 11.2011
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Scheduler
Mary Washington Healthcare
Fredericksburg, VA
03.2007 - 05.2011
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Streamlined project timelines through close collaboration with cross-functional teams and stakeholders.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Education
High School Diploma -
North Stafford High School
Stafford, VA06.1992
Skills
- Product Merchandising
- Guest Services
- Customer Service
- Cash Handling
- Merchandise Restocking
- Payment Collection
- Customer Complaint Resolution
- Customer Satisfaction
- Customer Inquiries
- POS System Operation
- Organizational skills
- Attention to detail
- Problem-solving abilities
- Active listening
- Excellent communication
- Adaptability and flexibility
- Interpersonal skills
- Teamwork and collaboration
- Time management
- Professional demeanor
- Reliability and punctuality
- Honest and Dependable
Timeline
Customer Service Cashier
Lowes Home Improvment
06.2017 - 10.2017
CNA
Encompass Home Health
10.2015 - 03.2017
CNA
Interim Home Health
06.2014 - 08.2015
CNA
Virginia Health Care Services
05.2011 - 11.2011
Scheduler
Mary Washington Healthcare
03.2007 - 05.2011
High School Diploma -
North Stafford High School