Results-driven candidate provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Professional individual with excellent communication and customer service skills.
Hi, I’m
Dawn Sullivan
Auburn,Maine
Summary
Overview
22
years of professional experience
Work History
Pine Tree Society
Direct Support Professional
07.2019 - 09.2023
Job overview
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained a clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Responsible for creative programs, arts and crafts, and accommodating various levels of intellectual abilities.
LL Bean
Customer Service Representative
10.2018 - 12.2018
Job overview
- Strong friendly communication skills in a fast paced environment.
Central Maine Medical Center
Scheduling Representative
06.2015 - 10.2018
Job overview
- Compassionately communicated with diverse groups of patients to establish what type of care and appointment is needed within CMMC.
- Create effective working relationships with providers as needed to provide quality care and trust.
- Developed and maintained Sunshine Committee
- Creating and overseeing monthly activity board with crafts, photos, poetry, and games.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Goodwill Industries of New
Customer Service
05.2013 - 12.2013
Job overview
- Assisted and Greeted donors in a large warehouse to clean and process gently used items.
- Cleaned and organized merchandise to be sold in retail store.
- Provided excellent customer service while operating the register and donation center.
- Integrated and worked with adults having intellectual uniqueness as part of a diverse organization.
Central Maine Christian Academy
Teacher’s Assistant
08.2001 - 07.2006
Job overview
- Performed various tasks under the principal including creating curriculums, field trips, and science fairs.
- Assisted with after-school and summer daycare programs.
- Responsible for creative programs, arts and crafts, tutoring, and accommodating the needs of various levels of education.
Education
Central Maine Community CollegeAuburn, ME
Some College from Communication
University Overview
Livermore Falls High SchoolLivermore Falls, ME
High School Diploma
06.1991
University Overview
Skills
- Customer Service
- Communication
- Listening
- Positive Attitude
- Organization
- Patience
- Empathy
- Computer Skills
- Compassionate Client Care
- Emotional and Social Support
- Mobility Support
- Phone Skills
Timeline
Direct Support Professional
Pine Tree Society
07.2019 - 09.2023
Customer Service Representative
LL Bean
10.2018 - 12.2018
Scheduling Representative
Central Maine Medical Center
06.2015 - 10.2018
Customer Service
Goodwill Industries of New
05.2013 - 12.2013
Teacher’s Assistant
Central Maine Christian Academy
08.2001 - 07.2006
Central Maine Community College
Some College from Communication
Livermore Falls High School
High School Diploma
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