Dawn Tucker
Roulette,PA
Summary
Versatile and results-driven professional with extensive experience in customer service and administrative roles, notably at Secure Assist LLC. Excelled in problem-solving and critical thinking, enhancing customer satisfaction and operational efficiency. Demonstrated proficiency in data entry and active listening, significantly contributing to team productivity and effective communication. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
27
27
years of professional experience
Work History
Remote Customer Service Representative
Secure Assist LLC
01.2024 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
Police Communications Operator
Pennsylvania State Police
06.2013 - 10.2023
- Contributed to a safer community by providing critical support during high-stress situations, including criminal pursuits and natural disasters.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch police, while tracking data in real-time environments.
- Assisted callers in emergency situations with appropriate information and support.
Receptionist /Administrative Secretary
UPMC Cole Memorial Hospital
06.2010 - 06.2013
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Payroll Clerk
Dresser-Rand
06.1997 - 07.2000
- Processed new hire paperwork and documents.
- Collaborated with the human resources department to ensure proper management of employee benefits and deductions.
- Assisted in the preparation of year-end tax forms, including W-2s and 1099s, for timely distribution to employees.
- Developed effective communication channels for addressing employee concerns regarding paychecks, leave balances, and overtime calculations.
Education
No Degree - Human Resources Management
Empire State Collete
Alfred, NYHigh School Diploma -
Andover Central School
Andover, NY06-1988
Skills
- Date Entry
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Call Center Operations
- Scheduling
- Paperwork Processing
- Documentation
Timeline
Remote Customer Service Representative
Secure Assist LLC
01.2024 - Current
Police Communications Operator
Pennsylvania State Police
06.2013 - 10.2023
Receptionist /Administrative Secretary
UPMC Cole Memorial Hospital
06.2010 - 06.2013
Payroll Clerk
Dresser-Rand
06.1997 - 07.2000
No Degree - Human Resources Management
Empire State Collete
High School Diploma -
Andover Central School
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