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Dawn Valenzuela
Lebanon,OR
Summary
Dynamic sales associate with proven success in driving revenue growth and enhancing customer engagement. Adept in relationship building, problem-solving, and teamwork to foster loyalty and satisfaction.
Overview
45
45
years of professional experience
Work History
Sales Associate
Self Employment Specialists
Albany, OR
01.1981 - Current
- Developed effective sales strategies to enhance customer engagement and drive revenue growth.
- Trained and mentored new associates on product knowledge and sales techniques.
- Implemented inventory management systems to optimize stock levels and reduce discrepancies.
- Analyzed market trends to identify opportunities for business expansion and customer acquisition.
- Established strong relationships with clients, fostering loyalty and repeat business.
- Streamlined sales processes, resulting in improved efficiency and reduced turnaround times.
- Conducted regular performance evaluations, providing feedback to enhance team effectiveness and productivity.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
Community Manager
WGP Property Management
Texas City, TX
10.2025 - 05.2026
- Managed resident inquiries, providing timely responses and ensuring satisfaction.
- Coordinated community events, fostering resident engagement and building relationships.
- Assisted in maintaining accurate records of community activities and resident communications.
- Supported lease administration processes, ensuring compliance with property management policies.
- Conducted property inspections, identifying maintenance issues and coordinating resolutions.
- Facilitated communication between residents and management to address concerns effectively.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Evaluated property conditions and recommended improvements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Developed a comprehensive communication plan to streamline internal processes and ensure consistent messaging across platforms.
- Negotiated with service providers to enhance community amenities, resulting in improved quality of life for residents.
Store Manager
7/11
Albany, OR
01.2025 - 10.2025
- Managed daily store operations to ensure efficient service and customer satisfaction.
- Trained and supervised staff in product knowledge and operational procedures.
- Monitored inventory levels and coordinated restocking efforts to prevent stockouts.
- Implemented effective merchandising strategies to enhance product visibility and sales.
- Ensured compliance with health and safety regulations, fostering a safe shopping environment.
- Resolved customer complaints promptly, maintaining positive relationships and loyalty.
- Collaborated with corporate on promotional strategies to boost store traffic and revenue.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Home Daycare Provider
Dawn's Daycare
Albany, OR
01.2010 - 01.2024
- Developed and implemented age-appropriate educational activities for children, fostering cognitive and social growth.
- Created a safe and nurturing environment, ensuring compliance with health and safety regulations.
- Communicated effectively with parents regarding children's progress and daily activities, building strong relationships.
- Managed daily schedules, balancing playtime, learning activities, and meals to maintain structure.
- Mentored junior staff in child development practices and effective classroom management techniques.
- Conducted regular assessments of children's developmental milestones to tailor individual learning plans.
- Organized community engagement events to promote parental involvement and strengthen daycare connections.
- Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Streamlined administrative tasks such as enrollment paperwork processing resulting in efficiency improvements.
- Taught children to organize toys, wash hands, and share by leading by example.
- Treated basic first aid needs such as cleaning and bandaging minor cuts.
- Implemented conflict resolution techniques promoting peaceable resolutions among peers during disagreements.
- Administered nutritious meals and snacks to promote healthy eating habits in children.
- Balanced children's days between play, instruction, and rest with well-designed schedules.
- Offered early language exposure through story time sessions fostering literacy skills.
- Organized engaging arts and crafts projects to foster creativity and fine motor skills among the children.
- Cultivated a sense of community within the daycare through collaborative projects involving both children and families involved in our program.
- Complied with state regulations regarding licensing, health requirements, staffing ratios, and safety protocols in the operation of the daycare facility.
- Managed daily operations of the home daycare, including scheduling, budgeting, and recordkeeping.
- Promoted good social skills by helping children work through conflicts and leading many collaborative games.
- Delivered effective potty training strategies tailored to each child''s readiness level leading to successful outcomes.
- Administered prescription and OTC medicines to meet children's specific needs.
- Crafted nutritious meals and kept lots of fresh fruit and vegetables on hand to prevent unhealthy snacking.
- Developed strong relationships with parents through open communication, addressing concerns, and providing updates on their child''s progress.
- Ensured a safe and nurturing environment for children, conducting regular safety checks and maintaining cleanliness.
- Built early learning skills such as color and shape recognition with hands-on activities.
- Changed diapers of very young children and assisted older kids with bathroom requirements.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enhanced children''s cognitive development by implementing age-appropriate educational activities and playtime.
- Kept children safe and secure in different environments with diligent monitoring and effective management strategies.
- Assisted children patiently through many different scenarios and modeled positive behaviors.
- Coordinated stimulating field trips and outings to enrich children''s learning experiences outside of the daycare setting.
- Implemented individualized care plans for each child based on their unique needs and developmental milestones achieved.
- Facilitated social development by encouraging positive interactions between children during group activities.
- Conducted parent-teacher conferences providing valuable insights into their child''s progress and offering resources for continued development at home.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Education
High School Diploma -
Lebanon Union High School
Lebanon, ORSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- POS system operation
- Meeting deadlines
- Upselling
- Professional demeanor
- Retail store operations
- Adapt to diverse groups
- Cleaning techniques
- Guest relations
- Sales training
- Payment processing
- Strategic planning
- Inventory tracking
- Sales development
- Building rapport
- Inventory control
- Policy and procedure adherence
- Merchandise display
- Product recommendations
- Order processing
- Sales goals attainment
- Display setup
- Brand promotion
- Point of sale operation
- Negotiation tactics
- Relationship selling
- Product promotions
- Business development
- Persuasion techniques
- Fitting room maintenance
- Fraud detection
- Promotional support
- Shipment processing
- Sales trends
- Dispute mediation
- CRM software proficiency
- Product demonstrations
- Cold calling
Timeline
Community Manager
WGP Property Management
10.2025 - 05.2026
Store Manager
7/11
01.2025 - 10.2025
Home Daycare Provider
Dawn's Daycare
01.2010 - 01.2024
Sales Associate
Self Employment Specialists
01.1981 - Current
High School Diploma -
Lebanon Union High School