Dawn VILORD
Summary
Dedicated care professional with a focus on patient engagement and communication. Proven experience in improving client satisfaction and fostering strong relationships with healthcare teams. Known for collaborative spirit and adaptability, effectively managing changing needs. Skilled in empathetic communication and problem-solving.
Overview
10
10
years of professional experience
Work History
Patient Engagement Specialist
Cardiac RMS
03.2022 - Current
- Responsible for accessing multiple software systems to determine if a patient is compliant
- Works in sync with the patient and/or patient’s care team in order to resolve patient non-compliance issues
- Regularly provide reports to partners regarding compliance activity and any areas of concern; reports serious issues of compliance immediately
- Provides patient education as needed in order to support the patient’s care team to ensure proper monitoring of the patient as it relates to compliance
- Served as a liaison between patients and healthcare providers, ensuring effective communication of pertinent information.
- Collaborated with multidisciplinary teams to develop individualized care strategies tailored to specific patient needs.
- Utilized electronic health record systems effectively managed and organized patient data securelyss.
- Increased patient retention rates by establishing rapport and fostering long-term relationships with clients.
Caseworker
Warren County CPS
11.2021 - 02.2022
- Conducting investigations following reports of child abuse or neglect
- Performing safety assessments and plans
- Design treatment plans and make referrals
- Home visits and interviewing family
- Focus on best interest of child and family reunification
- Developed rapport to create safe and trusting environment of care
- Assessed needs of each client and recommended appropriate services and resources.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
Direct Support Professional
Full Potential Autism Services
09.2019 - 05.2020
- Provide support as outlined in individual’s plan of care utilizing approved interventions such as safe crisis management techniques, emotional support, positive reinforcement, etc
- Maintain appropriate case notes and monitored progress
- Communicate with inclusive waiver supervisor regularly
- Provide compassionate and patient-focused care to cultivate well-being
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.
Patient Care Specialist
Lindacare
02.2018 - 01.2020
- Enhanced patient satisfaction by providing timely and compassionate care.
- Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
- Facilitated patient education, ensuring they have a thorough understanding of their diagnoses and treatment plans.
- Developed strong rapport with both internal team members and external partners such as referring physicians or other healthcare professionals involved in a patient''s care plan.
- Improved patient outcomes by closely monitoring vital signs and promptly reporting any changes to medical staff.
- Fostered positive and supportive atmosphere for patients, contributing to higher satisfaction scores.
Day Care Provider
Stepping Stones
04.2016 - 12.2017
- Maintained clean and safe environment
- Supervised groups of children and provided emotional, social and academic support
- Kept notes of behavior issues, and medications administered to children
- Planned and guided age appropriate tasks such as reading, crafts, and physical activity
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Communicated with parents and caregivers about child’s behavior and progress
Senior Care Provider
Bridget's Senior Care
08.2014 - 03.2016
- Provided companionship and social support to seniors
- Ensured that daily meals were served in accordance with dietary restrictions
- Assisted patient with daily activities and transported to medical appointments
- Helped client maintain optimal health by overseeing medication
Education
Master of Social Work, MSW -
University of New England
Bachelor of Science - Human & Community Services, family & child studies
SUNY Empire State College
Associate of Science - Human & Community Services
SUNY Empire State College
Skills
- Client engagement
- Issue identification and resolution
- Interpersonal and written communication
- Problem-solving
- Multitasking
- Relationship building
- Client education
- Interpersonal communication
- Team collaboration
- Client advocacy
- Ethical practice
- Emotional intelligence and empathy
Timeline
Patient Engagement Specialist
Cardiac RMS
03.2022 - Current
Caseworker
Warren County CPS
11.2021 - 02.2022
Direct Support Professional
Full Potential Autism Services
09.2019 - 05.2020
Patient Care Specialist
Lindacare
02.2018 - 01.2020
Day Care Provider
Stepping Stones
04.2016 - 12.2017
Senior Care Provider
Bridget's Senior Care
08.2014 - 03.2016
Master of Social Work, MSW -
University of New England
Bachelor of Science - Human & Community Services, family & child studies
SUNY Empire State College
Associate of Science - Human & Community Services
SUNY Empire State College
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