Dawn Webster
Milwaukee,WI
Summary
Dynamic administrative professional with extensive experience at the City of Milwaukee Water Works, excelling in customer service and data entry. Proven ability to maintain confidentiality and streamline office operations, enhancing team efficiency. Skilled in Microsoft Office and adept at fostering strong client relations, ensuring seamless communication and support.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
13
13
years of professional experience
Work History
Administrative Assistant II
City of Milwaukee Water Works
02.2023 - 04.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Worked closely with city officials, The Mayor and several alderman's in order to maintain strong communication when working with the City of Milwaukee's lead based programs.
Rental Assistance Intake Lead
Social Development Commission
11.2018 - 02.2023
- Maintained strict confidentiality regarding sensitive information while adhering to legal guidelines and ethical standards within the field of social work.
- Performed outreach activities in underserved communities, raising awareness about social work services and reducing barriers to access.
- Enhanced team knowledge and skills, leading professional development sessions on current practices.
- Intake of tens of thousands rental assistance applications of Milwaukee residents.
- Working closely with the finance department to submit approvals & denials for rent, electricity for several customers.
Insurance Verification Specialist
Dental Associates
03.2016 - 04.2018
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
Dental Office Receptionist
Dental Associates
01.2015 - 04.2016
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Acted as a liaison between patients and dental professionals to address concerns or questions regarding treatment plans, billing issues, or insurance coverage.
- Supported dental team members with accurate record-keeping, ensuring up-to-date documentation of treatment plans and progress notes.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Piston Operator
Pentair Filtration Solutions
07.2015 - 12.2015
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers..
- Increased overall product quality through meticulous attention to detail during operation processes.
Collector II
Kohls Corporate Offices
02.2012 - 04.2014
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Maintained high volume of calls and met demands of busy and productive group.
Education
Bachelor of Science - Business Administration
Milwaukee Area Technical College
Milwaukee, WI05-2027
High School Diploma -
Washington High School
Milwaukee, WI06-2001
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Administrative support
- Customer and client relations
Timeline
Administrative Assistant II
City of Milwaukee Water Works
02.2023 - 04.2025
Rental Assistance Intake Lead
Social Development Commission
11.2018 - 02.2023
Insurance Verification Specialist
Dental Associates
03.2016 - 04.2018
Piston Operator
Pentair Filtration Solutions
07.2015 - 12.2015
Dental Office Receptionist
Dental Associates
01.2015 - 04.2016
Collector II
Kohls Corporate Offices
02.2012 - 04.2014
Bachelor of Science - Business Administration
Milwaukee Area Technical College
High School Diploma -
Washington High School
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