Dawna Myers
Las Vegas,NV
Summary
I have a proven track record in enhancing customer satisfaction and sales achievements, notably as a Timeshare Sales Agent at Westgate Resorts where I secured the “Million Dollar Salesperson” Award. I also received many accolades during my years as a concierge. Expert in customer relations and problem-solving, I excelled in fast-paced environments, demonstrating adaptability and professionalism. My experience spans across high-profile companies, ensuring excellence in customer service and operational efficiency. Now, however, I am looking for a part-time position only, where I can still apply my “people skills” to benefit both customers and employer.
Overview
16
16
years of professional experience
Work History
Timeshare Sales Agent/Closing Officer/Notary
Westgate Resorts
04.2017 - 12.2023
- Increased client satisfaction by providing thorough information on our timeshare properties, as ours were actual deeded real estate properties.
- Won the “Million Dollar Salesperson” Award” (Diamond Ring) in COVID year 2021.
- Streamlined contract processes for clients, ensuring accuracy and efficiency in completing paperwork, as I was promoted to Closing Officer during the last 18 months of my tenure. Was a Notary Public and handled the legal matters, as well.
- Provided ongoing support for clients post-purchase, resolving any issues or concerns promptly and efficiently.
Concierge
Virgin Holiday (Virgin Atlantic)
11.2009 - 01.2017
- Greeted guests at airport upon arrival & escorted to transportation to hotels. Also worked departures. Customer Care always a priority!
- Remedied any issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Held Welcome Meetings every morning, personally speaking at Bellagio, Caesars, Luxor to provide our visitors from England with access to relevant local information & tickets to local events, restaurant reservations, wedding arrangements, etc. Banking all monies collected daily. Working at the Tropicana base office daily, contacting guests prior to arrival. Full service concierge . I handled it all for them!
Resort Representative/Concierge
Thomas Cook Airlines
05.2008 - 10.2009
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions. All concierge duties same as Virgin Holidays… airport duties, Welcome Meetings, tours & show sales etc.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business. I proposed new business procedures, some of which were implemented. Maintained & exceeded sales goals. Short tenure here, as this turned out to be a seasonal job. This is why I made the move to Virgin.
Tour Guide/Coach Attendant
LuxBus America
11.2007 - 04.2008
- Coach turnaround tour with 5 hour layover in Las Vegas.
- I was responsible for stocking the coach with sufficient supplies (food, beverages, movies, games, medical supplies, pillows, blankets etc)
- Served snacks & refreshments, played movies, bingo & “hub cap roulette” for fun on the trip.
- Narrated all the sites along the way.
- Kept track of everyone at mid-way stop, gave suggestions for fun in Las Vegas & kept peace & harmony on the drive.
- Entertained tour guests with various props and stories for maximum engagement, fun, and lasting memories.
- Left due to move to Las Vegas for job at Thomas Cook.
Education
Hospitality
Fullerton College
Fullerton, CASkills
- Customer Relations
- Sales Presentations
- Customer Service
- Problem-Solving
- Property Tours
- Excellent Communication
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Reliability
- Adaptability and Flexibility
- Self Motivation
- Analytical Thinking
- Professionalism
Timeline
Timeshare Sales Agent/Closing Officer/Notary
Westgate Resorts
04.2017 - 12.2023
Concierge
Virgin Holiday (Virgin Atlantic)
11.2009 - 01.2017
Resort Representative/Concierge
Thomas Cook Airlines
05.2008 - 10.2009
Tour Guide/Coach Attendant
LuxBus America
11.2007 - 04.2008
Hospitality
Fullerton College
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