Hi, I’m
Dawn Etheridge
Territory/District/General Manager
Riverview,FL
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Summary
Customer-oriented General Manager with 28 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
1
Certification
Work History
Waffle House
General Manager
Job overview
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Total Wine & More
General Manager, Business Development
Job overview
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Developed and implemented strategies to increase sales and profitability.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed accounts to retain existing relationships and grow share of business.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Lifetouch Church Directories And Portraits
Territory Manager
Job overview
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Managed over Number accounts within Location territory.
- Researched competitor activity and used findings to develop sales growth strategies.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Attended trade shows and industry events to promote company products and services.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Trained and mentored sales representatives in sales techniques and strategies.
- Spearheaded successful sales strategies for existing and new products across specified territory.
- Planned and conducted weekly sales meetings to keep sales representatives up-to-date on new products and strategies.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Implemented systems and procedures to increase sales.
- Built relationships with customers and community to establish long-term business growth.
Circle K
District Manager
Job overview
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Held meetings with director to identify techniques to overcome sales obstacles.
Steak N Shake
General Manager
09.2023 - Current
Job overview
- Managed budget implementations, employee reviews, training, schedules, and contracts.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Olan Mills Portrait Studio
Regional Manager
Job overview
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Achieved retail market share goals by developing and executing dealer event-oriented marketing promotions.
Best Western Hotel
General Manager, Business Development
Education
NASM
Certification from Life Coach
NASM
Certification from Nutrition Sciences
National Academy of Sports Medicine
Certification from Certified Health Coach
Kew Academy
Diploma from Naturopathy
New Skills Academy
Certification from Life Coach
Aceable Real Estate
Real Estate Licensure from Real Estate
Corning Community CollegeCorning, NY
Associate Of Business Administration from Business
Northern Tier Career CenterTowanda
License from Cosmetology
Skills
- Expense Control
- Customer Relationship Management
- Business Administration
- Supply Chain Management
- P&L Management
- Quality Management
- Account Management
- Customer Retention
- Staff Supervision
- Advertising and Marketing
- Operations Oversight
- Workflow Planning
- Loss Prevention
- Schedule Management
- Business Development
- Budget Allocation
- Staffing
- Training and Coaching
- Staff Training/Development
- Inventory Control
- Customer Relations
- Administrative Skills
- Total Quality Management
- Risk Management
- Labor Cost Controls
- Purchasing
- Training and Development
- Time Management
- Recipes and Menu Planning
- Recruitment
- Interpersonal Skills
- Employee Scheduling
- Performance Improvement
- Performance Evaluations
- Operations Management
- Sales Expertise
- Marketing
- Problem Resolution
- Performance Improvements
- Troubleshooting Expertise
- Vendor Sourcing
- Staff training/development
- Verbal and written communication
- Recipes and menu planning
- Operations management
- Effective leader
Certification
- Certified CBD Coach, ICANN
- Mindfulness Certification, CMA
- Licensed Life Coach
- Certified Health Coach
- Licensed Real Estate Agent
- Certified Nursing Assistant
- Licensed Med Tech
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
Steak N Shake
09.2023 - Current
General Manager
Waffle House
General Manager, Business Development
Total Wine & More
Territory Manager
Lifetouch Church Directories And Portraits
District Manager
Circle K
Regional Manager
Olan Mills Portrait Studio
General Manager, Business Development
Best Western Hotel
NASM
Certification from Life Coach
NASM
Certification from Nutrition Sciences
National Academy of Sports Medicine
Certification from Certified Health Coach
Kew Academy
Diploma from Naturopathy
New Skills Academy
Certification from Life Coach
Aceable Real Estate
Real Estate Licensure from Real Estate
Corning Community College
Associate Of Business Administration from Business
Northern Tier Career Center
License from Cosmetology