Summary
Overview
Work History
Education
Skills
Timeline
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Dawniqua Fountain

St Louis,MO

Summary

Customer-oriented Grocery Manager with experience managing and developing center store departments (deli, bakery, general merchandise, alcohol, dairy and frozen food) operations and associates and executing best practices to maximize sales and profitability. Demonstrated ability to increase customer confidence and loyalty to the company by promoting consistent operating conditions, courteous and prompt service and a friendly atmosphere. Proven leadership experience with strong customer service skills.

Overview

11
11
years of professional experience

Work History

Assistant Deli Manager

Publix Grocery Store
02.2024 - Current
  • Regularly assessed employee performance levels and provided constructive feedback to promote continuous improvement within the team.
  • Developed creative solutions to minimize shrinkage rates while still maintaining optimal freshness standards for all products offered in the deli area.
  • Trained new team members in proper food handling techniques, equipment usage, and company policies.
  • Managed staff schedules, ensuring adequate coverage during peak hours and reducing overtime expenses.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.

Bakery Assistant

Publix Grocery Store
02.2022 - 02.2024
  • Supported the bakery''s reputation for quality by consistently producing visually appealing and delicious baked goods that met or exceeded customer expectations.
  • Assisted management in minimizing overhead costs by effectively managing resources, avoiding overproduction of products, and minimizing waste.
  • Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
  • Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.

Produce Associate

Publix Grocery Store
06.2021 - 03.2022
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Participated in ongoing training sessions to stay current on industry trends, best practices for handling fresh produce, and latest company initiatives.
  • Assisted with weekly inventory counts.

Dining Room Supervisor

Glenaire Retirement Community
06.2019 - 05.2021
  • Ensured a positive dining experience for guests with special dietary needs or allergies through careful communication between front-of-house staff and kitchen teams.
  • Maintained a clean and safe dining environment with regular inspections and thorough training of staff members.
  • Coordinated efforts among all departments-from the kitchen to floor staff-guaranteeing seamless focus on delivering top-notch customer service.
  • Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.

Server/Bartender

Cielo Blue Mexican Grill
02.2014 - 05.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

Associate of Arts - Business Administration

Columbia Southern University
Orange Beach, AL
05.2018

Associate of Arts - Cosmetology

West Georgia Technical College
La Grange, GA
05.2016

Skills

  • Conflict-Resolver
  • Team Leadership
  • Assignment Delegation
  • Department Oversight
  • Recruiting, Training and Development
  • Sales Promotion
  • Proficient computer skills
  • POS System
  • Merchandising
  • Shrink Control
  • Customer Satisfaction
  • P & L Management

Timeline

Assistant Deli Manager

Publix Grocery Store
02.2024 - Current

Bakery Assistant

Publix Grocery Store
02.2022 - 02.2024

Produce Associate

Publix Grocery Store
06.2021 - 03.2022

Dining Room Supervisor

Glenaire Retirement Community
06.2019 - 05.2021

Server/Bartender

Cielo Blue Mexican Grill
02.2014 - 05.2019

Associate of Arts - Business Administration

Columbia Southern University

Associate of Arts - Cosmetology

West Georgia Technical College

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Dawniqua Fountain