Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Dixon

West Haven

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

Area Manager

Rotech Healthcare
Layton, UT
12.2021 - 06.2024
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Developed and implemented strategies to improve customer service and increase sales.

Reimbursement Manager

Rotech Healthcare
Roy, UT
05.2012 - 12.2021
  • Facilitated cross-functional meetings to discuss the impact of policy changes on the reimbursement process, ensuring clear understanding among all stakeholders.
  • Maintained strong knowledge of medical terminology and procedures.
  • Managed a team of reimbursement specialists, providing guidance and support for optimal performance.
  • Analyzed data to identify patterns and opportunities for improvement within the reimbursement process.
  • Implemented new software solutions to automate aspects of the reimbursement workflow, increasing overall productivity.
  • Conducted regular audits of reimbursement activities, identifying areas for improvement and implementing corrective actions as needed.

Billing Manager

Rotech Healthcare
Roy, Utah
05.2007 - 04.2012
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Trained and mentored staff on procedures, compliance requirements, and collections techniques.
  • Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
  • Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.

Education

High School Diploma -

Weber High School
Ogden, UT
05.2001

Skills

  • Operations Management
  • Relationship building and management
  • Controlling costs
  • Customer Service
  • Staff Training and Development
  • Performance Management
  • Business development and planning
  • Sales expertise
  • Territory Management

Timeline

Area Manager

Rotech Healthcare
12.2021 - 06.2024

Reimbursement Manager

Rotech Healthcare
05.2012 - 12.2021

Billing Manager

Rotech Healthcare
05.2007 - 04.2012

High School Diploma -

Weber High School
Dawn Dixon