Dawri Tapia Lazaro
Yonkers,NY
Summary
Dynamic General Manager with a proven track record in streamlining operations, enhancing team performance, and driving business growth through effective leadership and customer relations.
Overview
12
12
years of professional experience
Work History
General Manager
El Imperial
The Bronx, NY
01.2022 - 01.2026
- Streamlined daily operations, focusing on efficiency and quality standards in service delivery.
- Developed and facilitated comprehensive training initiatives aimed at enhancing team capabilities and overall performance.
- Conducted analysis of customer feedback to optimize service offerings and boost customer satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Line Cook, Server
Olive Garden
Yonkers, NY
06.2019 - 12.2020
- Prepared and cooked menu items according to Olive Garden standards and recipes.
- Maintained cleanliness and organization of kitchen area, ensuring compliance with health regulations.
- Assisted in training new team members on cooking techniques and kitchen procedures.
- Collaborated with front-of-house staff to ensure timely delivery of meals to guests.
- Assisted in inventory management by monitoring stock levels and reporting shortages to management.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Applebee's Grill + Bar
Yonkers, NY
02.2017 - 05.2019
- Addressed guest inquiries and concerns with professionalism to enhance overall satisfaction and loyalty.
- Coordinated table assignments to ensure prompt service delivery for all guests.
- Coordinated efforts with kitchen staff to enhance accuracy in order fulfillment and maintain high presentation quality.
- Trained new servers on menu knowledge, service techniques, and restaurant protocols.
- Maintained cleanliness and organization of dining area to meet health standards consistently.
- Resolved guest complaints promptly, maintaining a positive dining atmosphere.
Convenience Store Manager
Deli Market
Poughkeepsie, NY
01.2014 - 02.2017
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Managed inventory levels, reducing waste through effective stock rotation and ordering practices.
- Trained and mentored staff on store policies, enhancing team performance and service quality.
- Implemented promotional strategies to boost sales and increase customer engagement.
- Developed strong relationships with vendors to ensure timely deliveries and negotiate favorable pricing deals.
Education
High School Diploma -
LAM School International
Dominican Republic06.2012
Skills
- Effective leader
- Time management
- Training and coaching
- Customer relations
- Inventory control
- Employee scheduling
- Administrative skills
- Customer retention
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
General Manager
El Imperial
01.2022 - 01.2026
Line Cook, Server
Olive Garden
06.2019 - 12.2020
Server
Applebee's Grill + Bar
02.2017 - 05.2019
Convenience Store Manager
Deli Market
01.2014 - 02.2017
High School Diploma -
LAM School International