Summary
Overview
Work History
Education
Skills
Timeline
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Dakota (Dawson) Katzka

Germantown,WI

Summary

Personable team member experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in a range of coffee beans, origins, and blends. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
11.2021 - Current
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Helped management keep an adequate supply on hand by notifying of shortages.
  • Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on a solid understanding of individual customer needs and preferences.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Cashier

Marcus Theatres
08.2021 - 10.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Conducted inventory counts by adding each item in stock and documenting them in the computer system.
  • Operated cash register to record transactions accurately and efficiently.
  • Welcomed customers and helped determine their needs.

Food Service Worker

Quiznos Subs
07.2021 - 08.2021
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Replenished condiments, beverages, and supplies while maintaining the cleanliness of service areas.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Processed customer payments and balanced cash drawers.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.

Education

Bachelor of Arts - Music Education

University of Wisconsin - La Crosse
La Crosse, WI
06.2027

High School Diploma -

Germantown High School
Germantown, WI
06.2022

Skills

  • POS System Operations
  • Coffee Machinery
  • Sandwich Preparation
  • Product Display
  • Cleaning and Sanitizing
  • Verbal and Written Communication
  • Time Management Skills
  • Conflict Resolution
  • Hospitality and Accommodation
  • Customer Relations
  • Work Task Prioritization

Timeline

Barista

Starbucks
11.2021 - Current

Cashier

Marcus Theatres
08.2021 - 10.2021

Food Service Worker

Quiznos Subs
07.2021 - 08.2021

Bachelor of Arts - Music Education

University of Wisconsin - La Crosse

High School Diploma -

Germantown High School

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