Dawson Kim
Mansfield,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Server
Texas Roadhouse
05.2022 - Current
- Provided coaching and mentoring to employees.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Provided exceptional customer service in a fast-paced dining environment.
- Supported management in organizing special events and promotions effectively.
Server
Mexican Inn
05.2021 - 05.2022
- Addressed customer complaints or concerns professionally, ensuring swift resolution, and maintaining positive relationships.
- Coordinated with kitchen staff to ensure the timely delivery of orders, resulting in satisfied customers.
- Cultivated warm relationships with regular customers.
Shift Leader
Manna Juice Bar
Mansfield , TX
07.2019 - 12.2019
- Managed inventory levels and ordered supplies to ensure availability.
- Maintained the cleanliness and organization of workstations and equipment for optimal efficiency.
- Checked orders for quality and completeness.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Assisted in training new employees on shift operations to foster skill development.
Education
Bachelor of Science - Sociology
University of Oklahoma
Norman, OK12.2023
Skills
- Customer service
- Employee training
- Guest Engagement
- Relationship Building
- Decision-Making
- Adaptable and Flexible
- Time management
- Problem solving
- Strong work ethic
Accomplishments
- Documented and resolved customer complaints which led to guest satisfaction.
- Achieved customer service skills by completing over 3 years of serving guests with accuracy and efficiency.
Timeline
Server
Texas Roadhouse
05.2022 - Current
Server
Mexican Inn
05.2021 - 05.2022
Shift Leader
Manna Juice Bar
07.2019 - 12.2019
Bachelor of Science - Sociology
University of Oklahoma