Daxton Rothwell
American Fork,UT
Summary
- Dynamic professional with a proven track record at IDrive Logistics, adept in customer service and problem-solving. Excelled in reducing customer complaints and boosting retention by leveraging relationship-building skills and proficiency in WMS and TMS. Successfully managed a $1.4mil ARR, demonstrating exceptional ability to drive revenue and savings.
- Reliability
- Honesty
- Team work oriented
- Customer first mindset
- Communication
- Time Management
- Logistics expertise
- Attention to detail
- Innovative
- Willing to think outside the box
Overview
9
9
years of professional experience
Work History
CSM
IDrive Logistics
07.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a book of business of $1.4mil ARR and conducted quarterly business reviews.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Performed carrier optimizations to drive savings to customer while also driving revenue up for iDrive.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
SDR
IDrive Logistics
08.2019 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked in this roll part time while being a full time student and still was able to provide $900k in 5 years being a part time SDR
Warehouse Worker
GSP Retail
09.2016 - 06.2017
- Maintained clean, orderly work environment free of hazards.
- Optimized storage space, rearranging items to better utilize available square footage.
- Worked on cleaning and repairing printing screens for operators.
Warehouse Worker
Pharmatech
04.2016 - 09.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Streamlined inventory management, updating records to reflect real-time stock levels.
Ranch Hand
Sr Ranch
09.2015 - 04.2016
- Mended fences in disrepair to prevent livestock from wandering off and to keep predators out.
- Herded livestock using ranch ATVs.
- Maintained equipment and ranch structures.
- Repaired equipment and animal living spaces.
- Completed .9 miles of trench digging and filling to provide power and water lines for property
Education
No Degree - Business Management
UVU
Orem, UT07-2023
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Training and mentoring
- Complaint resolution
- Relationship building
- Handling escalations
- Proficient in WMS and TMS
Languages
German
Limited Working
Timeline
CSM
IDrive Logistics
07.2023 - Current
SDR
IDrive Logistics
08.2019 - 07.2023
Warehouse Worker
GSP Retail
09.2016 - 06.2017
Warehouse Worker
Pharmatech
04.2016 - 09.2016
Ranch Hand
Sr Ranch
09.2015 - 04.2016
No Degree - Business Management
UVU
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