Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dayami Placeres

Tampa

Summary

Diligent Medical Coder with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives. Dominant in microsoft and computer systems.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Humanitary Medical Center
02.2022 - Current
  • Greeted and assisted visitors, ensuring a welcoming atmosphere at front desk.
  • Managed multi-line phone system, directing calls to appropriate departments efficiently.
  • Maintained accurate appointment schedules, enhancing office organization and client service.
  • Processed incoming and outgoing mail, ensuring timely delivery of correspondence.

Customer Service Representative

Neiman Marcus
02.2013 - 01.2022
  • Resolved customer inquiries through effective communication and problem-solving strategies.
  • Processed orders and managed returns, ensuring timely resolution of issues.
  • Maintained detailed records of customer interactions using CRM software for improved service delivery.
  • Collaborated with team members to streamline workflows, enhancing overall efficiency in operations.

Education

Certified Professional Coder

AAPC Academy
Tampa, FL
06-2024

Medicine

Central Health University
Belice
12-2006

Medicine

Medicine School
Camaguey, Cuba
06-2001

Skills

  • Customer service
  • Time management
  • Data entry
  • Scheduling
  • Administrative skills
  • ICD10 and CPT codes knowledge
  • Experience working directly with physicians
  • Knowledge of medical terminology

Certification

  • CPC-P - Certified Professional Coder-Payer

Languages

Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working

Timeline

Front Desk Receptionist

Humanitary Medical Center
02.2022 - Current

Customer Service Representative

Neiman Marcus
02.2013 - 01.2022

Certified Professional Coder

AAPC Academy

Medicine

Central Health University

Medicine

Medicine School

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