Summary
Work History
Education
Skills
Affiliations
Languages
Timeline
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Dayan Betancourt

Miami

Summary

  • Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
  • Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
  • Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Work History

Dog Groomer

Super Star Grooming
Miami
12.2024 - Current
  • Participated in team meetings to discuss strategies for improving customer service experience.
  • Handled escalated customer service issues professionally and efficiently.
  • Managed a high volume of emails related to appointment scheduling requests.
  • Generated daily reports on the number of booked, canceled, rescheduled appointments.

Education

High School Diploma -

Hialeah Senior High School
Hialeah, FL

Skills

  • Customer service
  • Appointment scheduling
  • Team collaboration
  • Professionalism and ethics
  • Communication skills
  • Retail marketing
  • Sales support
  • Problem solving

Affiliations

  • Volunteering
  • Problem-Solving
  • Innovation and Creativity
  • Leadership and Teamwork
  • Customer Service

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Dog Groomer

Super Star Grooming
12.2024 - Current

High School Diploma -

Hialeah Senior High School

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Dayan Betancourt